Scheduling Clerk at St. Claire Medical Center (2026-01 – 2026-05)
- Directed all incoming hospital calls and routed patients to appropriate departments, ensuring efficient communication using strong organizational skills
- Scheduled appointments for all family medicine providers, optimizing provider schedules and improving patient access
- Handled medication questions and refills, enhancing patient satisfaction and supporting clinical staff
Quality Inspector at Vayon (2026-02 – 2026-03)
- Inspected car parts for GM, identifying defects and improving factory quality by providing actionable feedback
- Conducted thorough inspections of products and materials to ensure compliance with quality standards, reducing defects
- Performed visual inspections, measurements, and tests on finished goods and raw materials, ensuring product reliability
- Identified defects, non-conformities, or deviations from specifications and documented findings, supporting corrective actions
- Collaborated with production teams to address quality issues and implement corrective actions, enhancing overall product quality
- Maintained accurate records of inspection results, including detailed reports and documentation, ensuring traceability
- Implemented quality control procedures to improve overall product quality and reduce defects
- Utilized calipers, gauges, micrometers, and testing equipment for accurate measurements, increasing inspection precision
- Participated in root cause analysis investigations to identify the source of quality problems, driving process improvements
- Collaborated with suppliers to resolve issues related to incoming materials or components, strengthening supply chain quality
Medical Billing & Coding at Journey 2 Heal (2024-12 – 2025-07)
- Processed daily per diems and ensured timely billing by coordinating with providers and supervisors, improving revenue cycle efficiency
- Assisted in credentialing as needed, supporting provider compliance and operational readiness
- Sent out all medical referrals for the MD to appropriate specialists, facilitating patient access to necessary care
- Managed all medical records for the agency, ensuring accuracy and regulatory compliance
Peer Support Specialist at journey 2 heal (2024-08 – 2025-06)
- Provided one-on-one support to individuals with mental health challenges, offering empathy and encouragement to improve client outcomes
- Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships, increasing group engagement
- Collaborated with a multidisciplinary team to develop personalized treatment plans for clients, enhancing care effectiveness
- Advocated for clients' rights and access to resources within the community, ensuring appropriate support services
- Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
- Supported clients in developing independent living skills such as budgeting, time management, meal planning, and self-care routines
- Supported clients in achieving their personal recovery goals over a period of XX months/years, contributing to measurable recovery progress
- Implemented a peer-led support group that increased participant engagement by XX% compared to previous groups
Manager at Knipp Chiropractic Inc. (2016-03 – 2020-12)
- Answered phones and scheduled all patient appointments, ensuring efficient front desk operations
- Created daily and weekly staff schedules, optimizing workflow and coverage
- Signed time sheets and assisted with payroll, ensuring timely and accurate compensation
- Conducted sports rehabilitation exercises with patients, supporting recovery and patient satisfaction
- Administered tens unit, heat, or ice therapy based on patient needs, enhancing treatment outcomes
- Balanced the checkbook and paid all company bills monthly, maintaining financial accuracy
- Made daily bank deposits, ensuring timely processing of company funds
- Assisted the doctor with daily X-rays, improving patient throughput and care quality
- Billed all medical claims in-house for each patient, expediting reimbursement and reducing errors
- Completed patient charts and prepared them for the doctor as patients arrived, streamlining patient intake
