Venue VIP - Variable Staff (Seasonal) at Alpine Valley Music Venue (2026-04 – 2026-09)
- Deliver exemplary customer service to maintain customer loyalty
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
- engage seasonal guests that purchase premium VIP seating, VIP decks, and/or VIP parking for events.
- assist with questions, issues, or complaints in VIP areas
- maintain cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event.
- Demonstrated attention to detail and customer service skills contributing to a positive experience for all patrons
Fine Dining Server at Gigi’s Wine Bar & Bistro (2024-02 – 2024-09)
- Delivered exemplary guest service in a high-end restaurant, ensuring order accuracy and positive dining experiences
- Recommended wine pairings and menu items to enhance customer satisfaction and increase sales
- Managed high-volume dining periods with effective time management and multitasking skills
- Collaborated with team members to maintain smooth operations and support colleagues as needed
Restaurant Server at The Dock at Montrose Beach (2022-07 – 2022-11)
- Accurately took and delivered customer orders, ensuring attention to detail and customer satisfaction
- Increased sales by confidently recommending daily specials and upselling menu items
- Utilized POS system to efficiently place orders, manage billing, and handle complimentary items
- Maintained positive customer communication and multitasked effectively during busy period
Cocktail Server & Bartender at The Vic Theater & The Riviera Theater (2021-11 – 2022-05)
- Provided prompt and courteous service to customers, enhancing guest satisfaction during events
- Managed multiple drink orders efficiently while maintaining an upbeat atmosphere
- Monitored guests for signs of intoxication and communicated concerns to management
- Accurately tracked cash receipts and deposits to ensure financial accuracy
Client Care Coordinator & Veterinary Technician at Old Town Animal Care Center & Oz Animal Hospital (2018-12 – 2022-06)
- Delivered exceptional customer service while managing client files and fostering client loyalty
- Oversaw daily operations including balancing end-of-day reports and revenue tracking
- Trained newly hired employees to ensure smooth front office procedures
- Improved operational efficiency through creative problem solving and critical thinking
- Navigated multiple software programs to support administrative tasks and data entry
Fine Dining Server at Sopra Bistro (2019-08 – 2020-03)
- Delivered detailed menu and wine recommendations to enhance guest dining experiences
- Presented wine bottle service with tastings and descriptions to elevate customer satisfaction
- Maintained timely table check-ins to assess and fulfill guest needs
- Processed payments accurately using POS systems including credit card, cash, and gift certificates
- Adhered to food safety, cleaning, and sanitizing procedures to ensure a safe dining environment
- Represented the restaurant professionally on and off site
Receptionist & Veterinary Technician at Crystal Lake Veterinary Hospital (2009-05 – 2016-05)
- Provided excellent customer service and client education on pet health
- Managed appointment scheduling and front office duties including phone and email communication
- Assisted doctors with animal medical care and performed veterinary technician duties as needed
- Followed AVMA accreditation standards and maintained accurate records
- Trained newly hired employees and balanced end-of-day financial reports
