Alexander Amor
I build solid longterm relationships with customer
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About
I'm a detailed-oriented and committed MBA Degreed Customer Success Director with a get-itdone, on-time, and high-quality service spirit, and 21+ years of experience delivering successful programs in customer experience, customer retention, training, quality assurance, chat service, process improvement, BPO, vendor management and business strategy
Experience
- Call Center Operations Director at Barri Financial Group | Houston, TX 03/2016 - Current
- Sr.
Customer Service
Manager at Barri Financial Group | Houston, TX 10/2013 - 03/2016
- Vendor Manager Barri Financial Group | Houston, TX 09/2011 - 10/2013
- Account Manager Teleperformance (Client: Vonage) 10/2010 - 09/2011
- Sr.
Operations Manager
Teleperformance (Client: Sprint - Verizon) 05/2009 - 10/2010
- Quality & Operations Manager Teleperformance (Client: Sprint) 10/2006 - 05/2009
- Supervisor and Trainer Developer Teleperformance (Client: Sprint) 09/2001 - 01/2004
- Quality Analyst Teleperformance (Client: Sprint) 09/2001 - 01/2004
Education
Master in Business Administration - EGADE Business School (Tecnolgico de Monterrey) 2009-2012
Bachelor in Business Administration - Universidad Humanista de las Americas - 1999-2003
Lean Six Sigma Green Belt Certification - University of Houston - October 2015
