Assistant Community Manager at Neighborly Ventures (2024-04 – Present)
Oversee resident account and operational tracking, manage maintenance requests, lead cross-team coordination, and maintain organizational systems for property operations.
- Oversee resident account and operational tracking by posting charges and notices, following up on delinquencies, and keeping related records organized and current.
- Manage maintenance requests by scheduling access, posting entry notices, communicating with vendors or maintenance, and tracking items through completion.
- Lead weekly meetings between office and maintenance teams to review open items, address anything outstanding, and keep priorities clear.
- Create and maintain physical and digital systems that track lease expirations, renewals, unit turns, market surveys, and work orders across departments.
- Oversee lease renewals by posting offer letters, recording follow-up, preparing documents, and updating related trackers and files.
- Handle leasing activity by following up with leads, conducting tours, processing applications, and collecting required income and identification documents.
- Train office and maintenance staff on property systems and software to improve consistency, usability, and follow-through.
- Audit lease files and move-in and move-out documentation to keep records accurate, complete, and compliant.
Leasing Consultant / Assistant Community Manager at WNG (2020-09 – 2024-04)
Managed multi-property operations, resident accounts, lease renewals, move-in/move-out coordination, maintenance requests, and complex resident issues in a fast-paced environment.
- Worked within a multi-property environment that required quick adaptability and strong organization, regularly stepping into other properties and adjusting quickly to different teams, workflows, and day-to-day needs.
- Coordinated communication and relocation logistics during major property renovations when residents had to be temporarily relocated due to structural work.
- Managed resident account activity in Yardi and On-Site by posting fees, deposits, and late charges while tracking balances and delinquency.
- Managed up to 20 lease renewals per month by tracking expirations, preparing paperwork, updating records, and keeping related trackers current.
- Coordinated move-ins and move-outs by working with residents, maintenance, and office staff, reviewing lease paperwork, tracking notices, preparing required file items, and keeping records current through each step.
- Managed maintenance requests by coordinating with internal teams or vendors, scheduling work, and tracking items through completion.
- Handled complex resident issues, behavioral incidents, and emergency situations that affected residents, staff, and day-to-day property operations.
Inventory & Fulfillment Manager at Calisson Inc. (2017-11 – 2020-09)
Led warehouse operations, inventory management, and order fulfillment for major retail accounts including Target and Nordstrom.
- Led a 10,000 sq. ft. warehouse reorganization that increased usable storage by 32% and improved workflow for daily operations.
- Oversaw warehouse workflow and order fulfillment for major retail accounts, including Target and Nordstrom, making sure product was prepared, packed, and ready to ship on time.
- Managed inventory counts and audits for current stock and incoming shipments, including product received from overseas, to support order accuracy and planning.
- Trained and directed warehouse staff on packing, assembly, equipment use, and workflow expectations to support efficiency, consistency, and safety.
- Managed shipping logistics, carrier pickups, and warehouse readiness to keep outgoing orders organized and on time.
