Alexander Childress

Career Break

Full-Time Family Caregiver

(2025-01)

Career Break

Customer Success Advocate - Dan Cummins Auto Group - Georgetown, Kentucky

(2023-09 - 2024-12)

• Conducted a minimum of 150 outbound calls to customers weekly to ensure satisfaction with sales and service experiences; followed up on customer concerns with appropriate internal contacts as needed.
• Compiled and analyzed customer surveys to determine satisfaction rates and identify growth opportunities.
• Utilized CRM software, DriveCentric and Podium, to document client interactions and perform analytics to inform daily reporting based on manufacturer customer experience metrics.

Jewelry Consultant - Signet Jewelers - Florence, Kentucky; Louisville, Kentucky

(2022-10 - 2023-09)

• Built and maintained customer accounts; organized and maintained merchandise; assisted management as needed; cleaned and inspected customer jewelry.
• Participated in ongoing training to maintain knowledge of company merchandise, promotions, and general information on precious metals, gems, and minerals.

Gaming Attendant - Newport Racing & Gaming – Churchill Downs, Inc. - Newport, Kentucky

(2022-01 - 2022-07)

• Monitor gaming activities and facilitate paperwork for jackpot payouts.

Full-Time Groom - Ashford Stud – Coolmore America - Versailles, Kentucky

(2021-01 - 2021-06)

• Worked primarily within Broodmare Division, providing daily care for mares and foals including medications, supplements, feeding, and facilitation of blacksmith and veterinarian visits.
• Served as an on-call groom for Foaling Unit and assisted in foal delivery monthly.

Sales Associate - The Home Depot - Louisville, Kentucky

(2019-08 - 2020-03)

• Excelled in a customer-service oriented role by determining customers’ needs and presenting satisfactory solutions while maintaining working knowledge of various products.

Intern - Christophe Clement Racing Stable - Saratoga, New York

(2018-05 - 2018-08)

• Assisted in daily stable operations.
• Organized and distributed daily workout footage and updates for owners/riders of 60+ Thoroughbreds
• Facilitated renewal of 30+ work visas for non-English speaking stable employees.

Sales Associate; Keyholder - Sunglass Hut - Louisville, Kentucky

(2016 - 2017)

• Exceeded sales goals while interacting with customers to supply positive guest experience.
• Responsible for opening and closing of store location.

Bachelor of Science - Equine Business and Administration - University of Louisville College of Business (2020-12)