Alexander Flores

Played a key role in wrapping up online orders, deliveries, special orders in a certain amount of time frame, to allow our customers to have perfect service without any delays. Communicated with customers and department supervisors if any issues occurred about deliveries or services, helped find results moving dates for deliveries or if it was going for a box truck or flat truck. Delivered items personally if issues occurred to provide best customer service to our customers without any delays in their items, would exchange products if necessary.

Order Fulfillment/Customer Service at The Home Depot (Store# 0612) (2023-01 – 2024-10)

• Played a key role in wrapping up online orders, deliveries, special orders in a certain amount of time frame, to allow our customers to have perfect service without any delays.
• Communicated with customers and department supervisors if any issues occurred about deliveries or services, helped find results moving dates for deliveries or if it was going for a box truck or flat truck.
• Delivered items personally if issues occurred to provide best customer service to our customers without any delays in their items, would exchange products if necessary.
• Assisted customer service representatives to return items, exchanges, solved issues, and phone sales when backed up.
• Motivated other team members by lending a hand in different departments, which others followed by example, managers often tasked me to assist customers with hardware, paint, garden and building and lumber, which led to employee of the month.

Financial/Accounting Manager at MF Services (2021-07 – Present)

• Improved the financial performance and department of MF Services which was an uprising company
• Assembled a budgeting sheet, to prevent miscellaneous expenses, as well as increased profit by creating an excel sheet to show our payment history.
• Communicated with brokers for insurances, and documents, as well created payrolls that would be transferred to worksites such as MG Partners, a construction company.
• Implemented payroll into the company, which created profit for the company to prevent overpaying on taxes
• Assembled employee groups to work in different construction sites from Beverly hills to orange county.
• Achieved the best annual record profit increasing by at least 60%.
• Communicated with MG Partners if any issues occurred on work sites, or if missing payments or any documents that would prevent the company from working in the construction zones.

Cashier/Financial Manager at 99 Cents + More/Paquetes y envíos (2019-08 – 2022-12)

• Assisted customers checking out, with cash or credit/debit
• Managed the store, while restocking inventory, and updating inventory list frequently, and improving sales by 10%.
• Managed money transfers, called customer service if issues arise to guarantee our customers have no issues on sending their money internationally, and raising our scores in money transfers by 7%.
• Assisted our bookkeeper count all transactions at the end of the day to ensure we were not missing money or sales, being 100% every night.
• Communicated with employers to implement a new strategy of improving sales, and bringing in new products that would sell.

Bachelor of Science in Finance – Financial Analysis – California State University, Northridge (2022-09 – 2026-09)