Collision Estimator - Caliber Collision - Durham, NC
(2019-01 - 2020-01)
- Responsible for all aspects of managing vehicle repairs, reaching an agreement on costs of repairs, ordering parts, submitting supplements, confirming payments, keeping customers informed, and preparing documents final delivery of the vehicle.
Collision Estimator - Gerber Collision & Glass - Raleigh-Durham, NC
(2018-08 - 2019-01)
- Initial contact to customer made upon vehicle's arrival, educated and set customer expectations, managing a photographic record of all necessary in process repairs, blueprint vehicle with technician to create repair plan and post in CCC, contact customer to set expectations on repair complete date, ordering and inspecting all parts to reduce inaccuracies due to condition or fitment of received parts, kept customer informed and advised of any delays, Q.C. vehicle after body, paint, and reassembly
- Familiar with most all major insurance company guidelines and total loss handling; e.g. State-Farm, USAA, Liberty Mutual, Safeco, MetLife, Geico, Farm Bureau, Fleet Vehicles, etc.
Independent Automobile & Heavy Equipment Damage Appraiser - TTA Appraisals, Inc. - Houston, TX
(2017-08 - 2018-09)
- Self-managing field assignments for flood loss and collision insurance claims on Auto's, RV's, Class 8 semi-trucks, trailers, watercraft, motorcycles, etc.
Independent Auto Damage Appraiser - Auto Collision Services - Houston, TX
(2015-09 - 2017-07)
- Self-Managing Field Assignments | Route planning, scheduling appointments, keeping clients informed, fulfilling requirements for photographing vehicle, vehicle damage, marking point of impact, uploading photos, using estimating software to appraise vehicle damage, exporting work files to remote server, and assembling the folder for completion.
Production Managers Assistant - Cabbage Collision - Houston, TX
(2015-02 - 2015-08)
- Streamlined repair process in a high production, direct-repair environment | Improved overall performance through managing and sustaining a clean and organized work place.
- Managing in process quality control to audit workmanship with attention to detail after each repair phase.
Auto Body Repair Technician / General Administration - Brazos Collision - Richmond, TX
(2014-05 - 2014-12)
- Greeted customers, wrote estimates for standard and non-database classic and exotic vehicles.
- Helped redesign repair workflow and filled in for vehicle repairs as needed or when appropriate.
