Alexander Santos

Analytical and detail-oriented professional with a strong foundation in data analysis, mathematical modeling, and Python from research at Colorado State University. Possesses extensive experience in customer service, operations supervision, and regulatory compliance across diverse industries. Proven ability to manage inventory, train staff, and improve processes.

ShiftLead - Walgreens

(2024-01)

• Supervised daily store operations, ensuring exceptional customer service across all departments.
• Executed store opening and closing procedures, managed cash drawer reconciliation, and secured deposits in strict adherence to company policy.
• Oversaw inventory management processes to maintain optimal stock levels.
• Delegated tasks effectively and trained new employees on company procedures.

Assistant Researcher - Colorado State University

(2023-01 - 2024-12)

• Analyzed and modeled GOES satellite weather data using Python to investigate atmospheric patterns and temperature variations.
• Developed mathematical and statistical models for extracting key meteorological parameters from extensive satellite datasets.
• Leveraged libraries such as NumPy, Pandas, and Matplotlib for data cleaning, processing, and visualization of temporal and spatial trends.
• Collaborated with faculty and graduate researchers to validate model outputs and integrate findings into ongoing climate analysis projects.
• Applied signal processing and numerical methods to enhance accuracy in weather event detection and prediction.

Electrical Department Supervisor - Ace Hardware

(2021-01 - 2024-12)

• Managed daily operations of the electrical department, ensuring accurate inventory, effective merchandising, and product availability.
• Provided expert customer guidance on electrical tools, wiring, lighting, and hardware solutions, promoting safe and effective product utilization.

Casino Banker - Knighted Ventures

(2020-01 - 2021-12)

• Delivered professional and courteous customer service while maintaining strict confidentiality and discretion.
• Adhered rigorously to company and state gaming compliance procedures to uphold regulatory integrity.
• Managed and reconciled high-volume cash transactions with precision and integrity in a demanding casino environment.
• Executed accurate payouts for all gaming activities.

Technician - Flower To The People

(2018-01 - 2020-12)

• Assisted customers in product selection by providing in-depth knowledge of specifications, quality, and intended effects.
• Ensured strict compliance with state and company regulations concerning product handling, labeling, and documentation.
• Operated point-of-sale systems and maintained precise inventory records to support daily operations and audits.

Technician - Harvest/Urbana

(2018-01 - 2020-12)

• Prepared, packaged, and inspected products to ensure quality control and adherence to safety and sanitation standards.
• Educated customers on safe usage guidelines, dosage, and product distinctions to foster responsible use and enhance customer satisfaction.

Toll Violation Representative - Auto Express

(2017-01 - 2018-12)

• Processed and resolved toll violation cases through meticulous review of transaction data and vehicle records.
• Communicated with customers to clarify charges, dispute errors, and arrange payments, thereby improving resolution efficiency.
• Maintained compliance with state transportation and privacy regulations while handling sensitive account information.

Loss Mitigation Agent - Popular Bank

(2016-01 - 2017-12)

• Reviewed and analyzed delinquent loan accounts to formulate repayment and recovery strategies aimed at minimizing financial loss.
• Negotiated payment plans, loan modifications, and settlements with clients to enhance customer retention.
• Collaborated with underwriting and legal departments to ensure adherence to banking regulations and internal policies.

Assistant Manager - NextGen

(2015-01 - 2016-12)

• Directed daily operations, encompassing inventory management, packaging, retail sales, and scheduling, to ensure efficiency and compliance with company standards.
• Coordinated with production and lab teams to stay abreast of new product releases, testing data, and formulation updates.
• Trained and mentored staff to uphold high standards of customer service, accuracy, and safety.
• Institute process improvements that streamlined packaging workflows and reduced order fulfillment times.
• Monitored product quality and presentation to maintain consistent brand integrity and customer satisfaction.
• Contributed to the development of the "Green Direct" application.

Bachelor - Applied Math with Minor in Physics - Colorado State University (2022-01)

Bachelor - Psychology and Mental Health - University of Puerto Rico (2013-01 - 2017-12)