Account Executive
Touchstone Direct Group - Parkersburg, WV | 2023 to Present
- Record dispositions following each lead interaction and schedule follow-up appointments via Spotio
- Incentivize sales by creating a sense of urgency through promotions and building value
- Follow up with customers post-sale to ensure a sense of security and satisfaction within them and prevent cancellations
- Create customer quotes, complete home phone number porting, and process ACP discount applications, and schedule new installations using Frontier's Partner Portal
- Educate prospects about the advantages of upgrading to a fiber optic network as opposed to having a shared loop copper DSL network
Concessions Attendant (per diem)
GIKKS Concessions - Beverly, OH | 2012 to Present
- Alternated between food preparation made to order and tending transactions as needed
- Maintained a sanitary work environment in compliance with regulations
- Upheld efficiency within a fast-paced work environment through communication and delegation of roles
- Performed closing duties such as balancing the cash drawer and equipment maintenance
- Imparted a friendly atmosphere at all times to customers' satisfaction
Field Representative
MPower Direct - Columbus, OH | 2021 to 2022
- Produced informative and engaging presentations promoting client confidence and satisfaction
- Traveled door-to-door promoting product within my assigned territory
- Familiarized myself with commonly faced inquiries and objections to improve closing rate
- Created and followed-up with potential sales leads daily
- Adapted sales pitch for maximum efficacy with individual client demographics
Chemical Dependency Counselor Assistant
CRN Healthcare - Columbus, OH | 2021 to 2021
- Oversaw the conduct and safety of sober house residents on weekends
- Implemented de-escalation techniques to diffuse client conflict and helped to foster client growth through understanding communication skills
- Conducted rounds to record room attendance checks and conducted probationary searches
- Cultivated and maintained a recovery-oriented environment to promote client success with recovery
- Documented client check-in and check-out times for days they use their passes to leave the property
Chemical Dependency Counselor Assistant The Mighty Acorn Counseling - Columbus, OH | 2021 to 2021
- Conducted biopsychosocial assessments to formulate and update treatment plans according to client needs
- Facilitated client growth through counseling and referral to resources in conjunction with MAT services
- Utilized a variety of telehealth software platforms to connect with patients during remote sessions
- Collaborated with client treatment team to offer comprehensive care at an MAT clinic and pain management clinic
- Effectively assessed and thoroughly documented client progress in SOAP format prioritizing functionality for future referencing
- Notate implementation of protocols addressing noncompliant client activity
Overnight Residential Supervisor
Riverside Recovery Services - Mount Vernon, OH | 2020 to 2020
- Ensured adherence of residential policies, attendance, and client responsibilities
- Coordinated drug testing through urine screening and electronically documented test results for client files and insurance billing
- Carried out hourly rounds of rooms during overnight shift
- Compiled motivational content and recovery resources for resident referral
- Recorded sober house daily operations including chore completion, incidences of behavioral misconduct, medication compliance records, etc.
Wireless Consultant
Verizon Authorized Retailer - GoWireless - Mount Vernon, OH | 2019 to 2020
- Provided excellent customer service by prioritizing integrity and effective communication, maintaining a rep interaction score averaging 103% of target goal, which increased customer retention
- Efficient assessment and fulfillment of customer needs and wants within their budget
- Ranked top 5 in district sales, averaging a 120% enrollment rate for GoAdvantage services
- Regularly exceeded sales quotas, maintaining a 10:1 accessory to phone ratio
- Optimized conflict resolution with a focus on customer expectation management
Cashier and Dining Room Attendant
Parkhurst Dining - Marietta, OH | 2018 to 2019
- Performed serving, cleaning, sanitizing, and stocking duties within cafeteria
- Attended to cash register operated through POS system
- Checked quality and quantity of food items during inventory count
- Provided a friendly atmosphere through pleasant interaction & small talk with guests
- Assisted catering staff during large banquet events serving 400+ guests
