Alexandra Lopez

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet Processes a variety of customer interactions Educates customers on alternatives available for their financial interactions

Teller at PNC Bank (2026-01 – Present)

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
• Processes a variety of customer interactions
• Educates customers on alternatives available for their financial interactions
• Identifies banking opportunities during the customer interaction and refers as appropriate
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes
• Assists the Branch Manager in performance management and new hire selection processes
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
• To learn more about this and other opportunities on our team

Seasonal Support at Tiffany & Co. (2025-11 – 2025-12)

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service
• Accurately lead floor waiting list if applicable
• Ensure hospitality area is fully stocked, orderly and clean
• Communicate with management any potential service issues with waiting clients
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client's purchase decision is finalized

OD Coordinator & Optical Supervisor at VisionWorks (2020-08 – 2026-01)

• Ordering and stocking supplies for day to day operations
• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience with General Manager partnership

Sales Associate at Fossil (2019-07 – 2021-01)

• Adjusting inventory for the seasons
• Customer service satisfaction
• Answering phone calls

Sales Associate at Metro PCS (2016-10 – 2017-05)

• In charge of inventory ordering products for the stores operations
• Reaching sales goals
• Cleaning and organizing inventory
• Customer service and customer satisfaction requests

High school Diploma – Copper Canyon High School (2015-08 – 2019-05)

Associate's degree in Social Work – Estrella Mountain Community College (2019-08)