Teller at PNC Bank (2026-01 – Present)
- Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
- Processes a variety of customer interactions
- Educates customers on alternatives available for their financial interactions
- Identifies banking opportunities during the customer interaction and refers as appropriate
- Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
- Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources
- Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes
- Assists the Branch Manager in performance management and new hire selection processes
- Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
- To learn more about this and other opportunities on our team
Seasonal Support at Tiffany & Co. (2025-11 – 2025-12)
- Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand
- Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service
- Accurately lead floor waiting list if applicable
- Ensure hospitality area is fully stocked, orderly and clean
- Communicate with management any potential service issues with waiting clients
- Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client's purchase decision is finalized
OD Coordinator & Optical Supervisor at VisionWorks (2020-08 – 2026-01)
- Ordering and stocking supplies for day to day operations
- Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
- Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
- Support General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services
- Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
- Remove obstacles and find resolution in the patient/customer experience with General Manager partnership
Sales Associate at Fossil (2019-07 – 2021-01)
- Adjusting inventory for the seasons
- Customer service satisfaction
- Answering phone calls
Sales Associate at Metro PCS (2016-10 – 2017-05)
- In charge of inventory ordering products for the stores operations
- Reaching sales goals
- Cleaning and organizing inventory
- Customer service and customer satisfaction requests
