Alexandra Quist

Customer-focused with over 10 years of experience delivering excellent customer service across in-person, phone, email, website, and social media channels. Proven ability to serve as a brand voice, build relationships, resolve concerns, and manage high-volume communications. Detail-oriented, organized, and skilled at deescalation and problem-solving.

Owner at Wild Isla LLC (2022-11 – Present)

• Serve as the primary voice of the brand across social media (Instagram, Facebook, website inquiries), email, phone, and in-person channels, responding to comments, messages, reviews, and inquiries with a consistent, empathetic, and professional tone
• Monitor customer sentiment and feedback across platforms. Identify recurring questions, trends, and emerging issues, then translate insights into improved service and marketing approaches
• Build and strengthen long-term customer and community relationships through thoughtful, timely engagement, problem-solving, and celebrating customer successes
• Create and manage social media content and marketing materials that reinforce brand voice and drive engagement
• Handle high volumes of customer communications while maintaining response-time standards and exceptional service quality
• Partner across operations and vendors to resolve issues and close the loop with customers
• Manage day-to-day operations including scheduling, invoicing, documentation, and record-keeping with strong attention to detail and confidentiality

Paraprofessional at Stanley Public School (2018-08 – 2020-01)

• Provided responsive, empathetic support to students, parents, and staff while maintaining confidential records and clear documentation
• Communicated effectively across multiple partners to support individual success and resolve concerns in a fast-paced environment
• Managed competing priorities and one-on-one interactions requiring strong judgment, professionalism, and relationship-building skills

Youth Officer at New South Wales Department of Justice (2017-07 – 2018-06)

• Managed high-stakes, public-facing interactions requiring professionalism, empathy, sound judgment, and the ability to de-escalate tense situations while building rapport
• Maintained confidential records and completed detailed documentation using case management systems. Also communicated clearly with coworkers and external agencies
• Followed strict protocols and prioritized safety while delivering consistent, respectful service under pressure

Bachelor of Science in Business Administration and Marketing – Western Governors University (2023-01)