Alexandra Rogel

Resourceful and detail-oriented Medical Receptionist with 2+ years of experience in PCP offices and healthcare settings. Proficient in patient care, medical billing, and insurance verification. Skilled in navigating EMR systems, managing high call volumes, and maintaining confidentiality in compliance with HIPAA regulations. Bilingual in English and Spanish, with strong interpersonal and organizational skills.

Medical Receptionist - Family Medicine Healthcare PC - Rosedale, NY

(2022-11)

• Greet, assist, and direct patients and visitors with professionalism and courtesy.
• Obtain and verify patient demographics and insurance information; ensure accurate data entry.
• Maintain a confidential filing system for 50+ patients daily.
• Manage high call volumes, collect copayments, and schedule appointments efficiently.
• Handle patient inquiries via phone, email, and fax in a timely manner.
• Ensure HIPAA compliance and uphold patient dignity guidelines.
• Coordinate with physicians and clinical staff to support seamless patient care.

Receptionist - Hotel Mint - NY

(2019-01 - 2021-02)

• Managed front desk operations, including guest check-in/out and room assignments.
• Handled phone, email, and in-person inquiries in a professional manner.
• Processed payments and maintained accurate records.

High School Diploma - Lawrence High School