Alexandra Sanchez

Customer-focused professional with 5+ years of experience in high-touch customer service, consultative sales, and animal care. Skilled in guiding pet owners through adoption, training basics, and post-placement support. Known for strong follow-up, organization, and delivering exceptional customer experiences in fast-paced remote environments.

Inside Sales Specialist - Pawrade / PetPay - Remote

• Delivered high-touch customer support throughout the pet adoption process
• Educated clients on breed traits, care expectations, and responsible ownership
• Maintained detailed CRM records and ensured timely follow-ups
• Exceeded sales and customer satisfaction metrics

Substitute Teacher - GLOW Academy

• Supported student learning and behavior management across grades 6–12
• Applied psychology-based strategies to maintain engagement and structure

Animal Care Specialist - Pet Retail Environments

• Provided daily care including feeding, grooming, and health monitoring
• Educated customers on breed differences and long-term pet care
• Maintained safe, clean, and organized environments

Dog Breeder & Owner - Self-Employed

• Managed breeding, care, and early-stage training of dogs
• Guided new owners through transitions, behavior expectations, and care
• Provided ongoing post-adoption support and customer communication

Bachelor's Degree - Multidisciplinary Studies (Psychology, Sociology, Spanish) - Stony Brook University