Alexandria Gaugler

Six-Time Summit Award-Winning Service Leader and Lean Six Sigma Green Belt with a proven track record of driving operational excellence, customer retention, business growth, and talent development. Progressive leadership experience from Management Trainee to Sales Representative to Service Manager within five years. Currently lead a $12M annual service operation supporting more than 1,200 customer accounts, overseeing a department of 65 partners and 20 direct reports.

Recognized for delivering sustainable business growth, reducing turnover, developing future leaders, enhancing customer experiences, and implementing strategic initiatives that improve operational performance.

Service Manager - Cintas

(2023-06)

4-Time Summit Award Winner

• Led a $12M annual service operation supporting over 1,200 customer accounts through a team of 65 service partners, including 20 direct reports.
• Increased overall customer retention from 94.0% to 98.5% between FY24 and FY26 through proactive account management, service recovery strategies, and customer-focused initiatives.
• Grew overall book of business by more than 5% in FY26 while maintaining strong customer satisfaction and service execution.
• Reduced service partner turnover from 15% to 8% over a two-year period through focused hiring, onboarding, coaching, and employee development initiatives.
• Personally hired and trained 24 new service partners, including 12 Road to Ready graduates, helping build a sustainable talent pipeline and strengthen organizational capability.
• Planned, staffed, and launched three new growth routes, all of which have successfully transitioned into fully functioning revenue-generating routes.
• Developed a culture of accountability and KPI ownership focused on retention, pricing, service quality, AR performance, customer experience, and operational excellence.

Sales Representative - Cintas

(2022-05 - 2023-05)

2-Time Summit Award Winner

• Acquired 100+ new customer accounts through prospecting, cold calling, networking, referrals, and territory development.
• Maintained an average new account size of $103 per week and achieved an average installation value of $115 per week on newly secured accounts.
• Conducted face-to-face sales presentations with business owners, executives, and key decision-makers.
• Partnered with operations and service teams to ensure successful implementation and long-term customer satisfaction.

Management Trainee - Cintas

(2020-08 - 2022-04)

• Completed intensive leadership development program focused on sales, service, operations, production, and business management.
• Gained expertise in customer retention strategies, financial performance metrics, route management, inventory controls, and operational excellence.
• Led projects focused on process improvement, efficiency gains, and customer experience enhancements.
• Demonstrated leadership through cross-functional collaboration and business problem-solving.

Bachelor of Science - Kinesiology and Health - Miami University (2016 - 2020)

Study Abroad Program - Universitat Autònoma de Barcelona (2018-08 - 2018-12)