Alexandria Madrid

Reliable and adaptable professional with experience across customer service, administrative support, technical environments, daily operations, inventory oversight, and team support across retail and care environments. Known for quickly learning new skills, staying organized, and contributing wherever support is needed. Strong communicator who handles customer-facing challenges with professionalism, problem-solving, and integrity.

Committed to supporting team goals, improving efficiency, and delivering consistent, high-quality work in structured Monday–Friday environments while coming into work, day to day with a knack for passion and innovation.

Assistant Manager at Extra Space Storage (2024-09 – Present)

• Manage payments, reservations, and account updates with accuracy.
• Maintain organized records and support daily facility operations.
• Resolve customer concerns professionally to ensure satisfaction.
• Assist customers in selecting appropriate storage units based on size, budget, and timeline needs.
• Process rentals, payments, and account updates using property management software systems.
• Maintain accurate records, contracts, and customer documentation in compliance with company standards.
• Provide solutions to customer concerns, including billing questions, access issues, and service requests.
• Conduct facility walk-throughs to ensure cleanliness, security, and operational readiness.
• Coordinate with team members to support daily operations, scheduling, and occupancy goals.
• Demonstrate strong sales and communication skills to promote services, insurance options, and upgrades.

Equipment Technician at CMS | Intel Corporation (Kelly Services) (2024-01 – 2024-08)

• Collaborate with technicians and engineers to support complex operational workflows and maintain accuracy in orders and equipment handling.
• Perform preventative maintenance tasks, manage inventory, and support order fulfillment with precision.
• Adapt to evolving technology systems and maintain detailed documentation.

Tool Room Attendant at IntelliTec College (2023-02 – 2023-10)

• Managed inventory, audits, and tool documentation with a focus on accuracy and organization.
• Assisted students and staff with tool access, safety guidance, and equipment troubleshooting.
• Ensured compliance with quality and safety standards.

Assistant Manager at Everest Cannabis Co. (2021-08 – 2023-02)

• Delivered high-level customer service and resolved client concerns.
• Supported hiring, training, scheduling, and team development.
• Managed inventory counts, discrepancies, and store operations.

Assistant Manager at Beehive Homes Assisted Living (2019-12 – 2021-08)

• Coordinated daily operations, schedules, and resident care needs.
• Communicated with healthcare professionals, staff, and families.
• Used problem-solving to ensure safety and well-being of residents.

Certifications in Automotive – IntelliTec College (2024-01)

Associate of Arts in Interdisciplinary Studies – CNM (2021-08)

High School Diploma – Albuquerque High School (2011-05)