Account Manager/Customer Advocate - Xiber - Indiana
(2017-06 - 2026-05)
- Implemented and maintained all Internet, phone, and television services for a diverse portfolio of business and residential clients, ensuring seamless service delivery
- Managed accounts payable and resolved billing issues, improving client satisfaction and reducing payment discrepancies
- Troubleshot service issues and conducted follow-up assessments, assigning field technicians as needed to minimize downtime and enhance customer experience
Claims Specialist - Allstate - Indianapolis, IN
(2011-01 - 2017-05)
- Documented all interactions with customers, ensuring accurate records for home and auto claims
- Processed home and auto claims efficiently, reducing claim resolution time and improving customer satisfaction
- Assisted Allstate customers throughout the claims process, providing clear guidance and support
Casino Dealer - Horseshoe Casino - Hammond, IN
(2008-04 - 2010-09)
- Dealt two table games, craps and roulette, ensuring accurate placement of client wagers and adherence to gaming regulations
- Created an entertaining experience for all casino clientele, enhancing guest satisfaction and repeat business
Financial Service Advisor - JP Morgan Chase - Kennesaw, GA
(2006-11 - 2008-02)
- Handled 90-100 customer calls daily, addressing inquiries and concerns regarding Chase credit cards to ensure prompt resolution
- Processed credit applications and handled requests for APR decreases and credit limit increases, supporting customer financial needs
- Resolved issues for irate customers, enhancing their phone experience and improving overall satisfaction
Cage Cashier - Majestic Star Hotel and Casino - Gary, IN
(2003-08 - 2006-08)
- Dispensed large sums of currency accurately and expeditiously to casino patrons, ensuring secure transactions
- Processed all credit card and check transactions, maintaining accuracy and compliance with casino policies
- Provided customer service by creating an entertaining gaming environment and informing guests of promotions and special offers
- Balanced all cash receipts at end of night, ensuring financial accuracy and accountability
