Alexandria Pryor

Dedicated professional with extensive experience in customer service, staff management, and administrative support, seeking to leverage these skills in a challenging new role as an Operations Manager. Proven track record of enhancing customer satisfaction and optimizing front office operations. Eager to contribute to team success and drive operational efficiency.

Front Office Manager at Lauren Ettenborough State Farm (2020-02 – 2026-07)

• Managed front office operations, including scheduling staff and assigning tasks.
• Ensured customer satisfaction by providing efficient service and resolving complaints.
• Trained new employees in customer service practices and policies.
• Maintained accurate records of customer information and transactions.
• Processed payments accurately using point-of-sale system software.
• Communicated verbally and in writing to provide clear direction to staff.
• Resolved conflicts professionally between staff members and customers.
• Executed productivity benchmarks across departments to maximize company revenue.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Addressed and resolved client or customer inquiries to foster superior standards of service.

Agent Team Member at John Patterson State Farm (2016-02 – 2020-02)

• Managed incoming phone calls professionally while adhering to script guidelines.
• Assisted with the onboarding of new team members by providing training on processes and procedures.
• Performed various administrative duties such as data entry, filing, and document preparation.
• Cultivated relationships with customers through friendly conversations and follow-up calls.
• Assisting customers with applications for lines of credit including, but not limited to, auto loans, auto refinance, credit cards, and home refinance.
• Quoting and producing home and auto insurance.
• Responded promptly to customer inquiries regarding their insurance coverage options.
• Identified opportunities for cost savings through the use of innovative solutions.
• Issued insurance policies and communicated policy details clearly to clients.
• Answered client questions regarding policy details, coverage limitations, and claims processes.
• Analyzed clients' current insurance policies and suggested additions or other changes.
• Set appointments with prospective clients to present suitable insurance packages.
• Generated new business through cold calling, networking events, referrals and other marketing initiatives.
• Performed administrative tasks, such as maintaining records and handling policy renewals.

Server at Aubrey's (2014-05 – 2015-12)

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Memorized menu to help diners make informed meal choices.
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
• Assisted with training of new staff members.
• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
• Prepared and served food and beverages to customers.
• Exercised focus and concentration to keep track of tables and remember orders.
• Delivered customer checks and securely processed credit card or cash payments.
• Monitored food and beverage levels to satisfy customer needs.
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
• Informed kitchen of special dietary needs or requests, delivering personalized meal options.
• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
• Memorized frequent customer preferences to build relationships and loyalty.
• Answered telephones to take reservations or to-go orders.
• Presented menus to answer questions about items and make recommendations.
• Set up linens, dishes, and silverware to prepare tables for customers.
• Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
• Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.

High School Diploma – Austin-East Magnet High School (2008-05)