Office Manager - ATC Rug Washing - Farmingdale, NY
(2026-02)
- Facilitated positive work environment by promptly addressing employee concerns & fostering mutual respect.
- Provided exceptional service & communication when addressing client & stakeholder inquiries or concerns via phone calls or email correspondence.
- Organized office operations, improving workflow & efficiency across departments.
- Managed executive & employee schedules & calendars, ensuring efficient time management.
- Supported executives in decision-making processes by conducting research & presenting findings in clear formats.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Coordinated & monitored service routes for optimal efficiency & cost-effectiveness.
- Updated spreadsheets & databases to track & analyze performance and sales data for informed reporting.
- Maintained inventory records & ordered supplies.
Illustrator - Freelance - Massapequa, NY
(2020-02)
- Created original illustrations for diverse projects, enhancing visual storytelling & client engagement.
- Managed multiple projects simultaneously, ensuring timely delivery & adherence to client specifications.
- Consistently developed high-quality artwork using traditional mediums & software under tight deadlines, increasing client retention rates.
- Established strong client relationships through effective communication & consistent follow-up on project progress.
- Improved project efficiency by providing detailed sketches & revisions promptly based on client feedback.
- Participated in brainstorming sessions to generate innovative ideas for new projects or campaigns.
- Translated complex concepts into easily digestible visuals, improving communication & understanding among team members & clients.
- Developed art & design concepts for digital mediums like social media & physical mediums like print & merchandise design.
Shift Manager - Starbucks - Plainview, NY
(2018-06 - 2025-07)
- Supervised daily operations, ensuring adherence to quality & customer service standards.
- Promoted a positive work environment through open communication & constructive feedback.
- Implemented inventory management practices, reducing waste & optimizing stock levels.
- Resolved complaints with effective problem-solving techniques, maintaining high levels of customer satisfaction & loyalty.
- Led by example, demonstrating strong work ethic & commitment to excellence, inspiring staff to achieve their best.
- Addressed & resolved scheduling & staffing issues promptly, minimizing disruptions to shift operations & maintaining service standards.
- Performed regular performance evaluations, offering constructive feedback to enhance team member development.
- Onboarded & trained new employees on company policies, procedures, & job responsibilities, ensuring seamless integration into the team.
Administrative Assistant - Baseball Heaven - Yaphank, NY
(2015-06 - 2018-06)
- Managed correspondence & communications, providing timely responses to inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff & greeting visitors.
- Ensured accurate record-keeping with diligent data entry & database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime & maintaining operational efficiency.
- Coordinated scheduling for meetings & events, optimizing time management across departments.
