Groomer at PetSmart (2019-10 – 2026-02)
- Prioritized workload and completed an average of seven services per day, consistently completing tasks on time and meeting deadlines.
- Advised customers on service package options, and promoted appropriate upgrades.
- Worked effectively both independently and as part of a team, adapting seamlessly to changing task and workload requirements.
- Trained new employees and helped integrate them into the team environment.
- Communicated with customers and staff to understand needs, address routine concerns, and support a positive service experience.
Dog Boarding Staff at The Whole Pup (2018-10 – 2019-09)
- Independently managed approximately 30 dogs daily in a fast-paced boarding environment with a peak capacity of approximately 50 dogs.
- Maintained a self-driven approach while managing daily responsibilities and competing demands.
Academy Student at PetSmart Grooming Academy (2020-12 – 2020-12)
- Developed skills in multitasking, identifying competing priorities, and shifting between responsibilities to complete requirements on time.
- Gained experience in a customer-facing environment, communicating with staff and customers, handling routine interactions, and solving problems.
- Learned and used PetSmart systems to create and annotate appointments.
