Alexis Shapiro

Customer service and hospitality professional with 7+ years of experience in fast-paced, high-volume environments including service and hospitality. Proven ability to coordinate daily operations, manage team workflows, and support customer-facing service standards. Experienced in staff training, scheduling support, and inventory coordination. Strong background in handling guest concerns, improving service flow, and maintaining efficient operations under pressure.

Crew Member - Trader Joes - Irvine, CA

(2023-01 - 2025-09)

• Coordinated daily store operations including inventory flow, vendor deliveries, and floor execution in a high-volume environment
• Assisted in training and onboarding new team members by providing guidance on procedures, expectations, and daily responsibilities
• Collaborated with team members and leadership to ensure smooth execution of promotions and in-store initiatives
• Provided attentive guest service by resolving concerns, answering inquiries, and maintaining a welcoming, professional environment in a high-volume setting

Shift Lead - Acai Republic - Tustin, CA

(2021-04 - 2022-12)

• Oversaw daily operations including staff scheduling, task delegation, and workflow coordination to maintain service efficiency during peak hours
• Ensured compliance with quality and safety procedures, reviewing shipments and preparation processes
• Supported onboarding and training of new employees to ensure smooth integration into team workflows

Hostess - Rodrigo's Mexican Grill - Tustin, CA

(2019-08 - 2021-01)

• Coordinated front of house flow by managing guest seating, waitlists, and communication between staff
• Organized waitlists and guest flow while maintaining clear communication with team member
• Provided a welcoming and professional experience while handling guest inquiries and special requests

Bachelor of Arts - Psychology - California State University, Long Beach (2026-09)