Customer Service Expert
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I’m a dynamic customer service and leasing professional with 8+ years of experience in residential property management, healthcare administration, and business operations. Skilled in boosting occupancy, building resident satisfaction, and leading high‑performing teams, I thrive in fast paced environments where communication and problem‑solving make the difference. With a proven track record in leasing management and a strong foundation in customer care, I bring both leadership and a people first approach to every role.
Leasing Management & Customer Service (2020–Present) Over 5 years in residential leasing, progressing from Leasing Consultant to Leasing Manager. Skilled in leading teams, driving occupancy and retention, managing daily operations, and strengthening marketing strategies to boost qualified leads.
Healthcare Administration (2017–2020) Provided front desk and medical assistant support in a dermatology clinic. Managed scheduling, insurance verification, patient intake, and assisted providers to ensure smooth clinic flow and excellent patient care.
Business Operations & Analysis (2015–2017) Remote Junior Business Analyst experience with Bright Health. Supported data collection, reporting, workflow evaluation, and cross‑functional collaboration to improve operational efficiency.
Bloomingdale High School – High School Diploma (2018) – Foundation for professional growth and career development.
