Insurance Producer - AO Globe Life - Chicago, Illinois
(2026-05)
- Educated clients on policy features and benefits to ensure informed selections.
- Managed client inquiries to address concerns promptly and professionally.
- Provided exceptional customer service by resolving complaints and processing policy changes.
- Assisted clients in selecting suitable insurance policies based on individual needs.
- Participated in team meetings to strategize for achieving departmental goals.
Member Specialist - Sams Club - Cicero, Illinois
(2022-12 - 2025-07)
- Educated members on store promotions and loyalty programs to enhance engagement.
- Managed inventory counts and organized merchandise displays for optimal presentation.
- Assisted members at self-checkout, ensuring smooth transaction completion.
- Addressed product inquiries and service requests to resolve issues promptly.
- Handled account inquiries through phone and email correspondence, providing timely support.
Customer Service Advocate - Target - Cicero, Illinois
(2021-07 - 2022-05)
- Assisted customers with inquiries and product selections.
- Resolved customer issues through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor environment.
- Handled returns and exchanges following company policies efficiently.
- Trained new employees on customer service standards and procedures.
Head Cashier - The Home Depot Inc - Chicago, Illinois
(2020-06 - 2021-04)
- Oversaw cash register operations, ensuring accurate cash handling and financial integrity.
- Trained new cashiers on company policies and customer service techniques.
- Assisted customers with transactions, resolving inquiries and complaints efficiently.
- Coordinated daily cash drawer audits to maintain financial accuracy.
- Managed cashier scheduling to ensure sufficient staff coverage during shifts.
- Implemented procedures to enhance checkout efficiency and speed.
- Processed returns, exchanges, and refunds per company policy while ensuring customer satisfaction.
- Collaborated with store management to improve customer experience across operations.
Cook - Taco Bell Cantina - Chicago, Illinois
(2018-11 - 2020-05)
- Prepared food items according to Taco Bell recipes and standards.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to ensure timely service delivery.
- Stocked ingredients and supplies to support daily operations effectively.
- Assisted in training new staff on cooking techniques and procedures.
Sales Representative - CUTCO - Chicago, Illinois
(2019-11 - 2020-03)
- Conducted in-home presentations to showcase product features and benefits.
- Demonstrated product knowledge to educate customers about kitchen cutlery.
- Managed customer inquiries and provided prompt, knowledgeable responses.
- Built relationships with clients to foster repeat business opportunities.
- Organized and maintained inventory of sales materials and products.
