Alexis Zambrano

Office Manager and Executive Assistant with a strong record in office administration, executive support, and customer service across fast-paced service environments. Skilled at juggling competing priorities, keeping accurate records, coordinating scheduling and dispatch, and supporting billing, vendor, and recruiting functions, with dependable follow-through and clear, organized communication.

Office Manager / Executive Assistant - Computers N' Stuff of Waco (CNS Waco) - Waco, TX

• Ran daily office operations for a technology services company and built procedures that improved organization and efficiency.
• Provided executive support through calendar management, scheduling, and meeting coordination.
• Maintained customer records, contracts, and service documentation with accuracy and confidentiality.
• Coordinated technician schedules, dispatch, and service appointments to keep jobs on time.
• Handled accounts receivable, invoicing, and payment collection, supporting accurate financial recordkeeping.
• Managed customer communications, appointment confirmations, and follow-up, resolving concerns to maintain high satisfaction.
• Supported recruiting, onboarding, and employee records, plus vendor relationships, procurement, and marketing and social media outreach.

Receptionist - Placements Unlimited - Waco, TX

• Managed front desk operations and greeted clients and applicants professionally.
• Answered multi-line phone systems and routed calls and inquiries appropriately.
• Processed employment applications and maintained confidential applicant records.
• Scheduled appointments and coordinated applicant communications through hiring and onboarding.
• Administered pre-employment screening procedures in line with company protocols and chain-of-custody standards.
• Provided administrative support to management and staff.

Bartender - Buffalo Wild Wings - Waco, TX

• Delivered fast, friendly service in a high-volume environment.
• Processed cash, credit, and point-of-sale transactions accurately.
• Prepared beverages to standard while resolving customer concerns calmly alongside the team.

High School Diploma - Midway High School