Alfez Ali

Results-driven Paytm Executive and BBA student who combines business sense with hands-on technical skills in Python, SQL, Linux, Bash scripting, networking (TCP/UDP) and Advanced Excel. Proven record of keeping customer and transaction data accurate, producing clear performance reports and resolving payment and technical issues across teams. Seeking a Data Operations, IT Support or Business Analyst role where technical depth and customer-facing experience turn data into better decisions.

Executive - Paytm

• Resolved customer queries and onboarding requests accurately and within turnaround time, protecting service quality and customer satisfaction.
• Maintained customer and transaction records in Excel and SQL, keeping data clean, consistent and audit-ready.
• Prepared daily and weekly performance reports that gave the team clear visibility into targets and results.
• Met sales and service targets while upholding quality standards.
• Partnered with internal teams to diagnose and resolve technical and payment issues quickly.

Bachelor of Business Administration (BBA)

Diploma in Computer Applications (DCA) - Rajasthali Computer Classes, Kota

Senior Secondary (12th)

Secondary (10th)