Alfonso Gonzalez

Maintenance Technician supporting hotel operations through preventive maintenance scheduling, equipment repair, and emergency response. Keeps guest rooms, grounds, and common areas in working order by diagnosing faults, completing preventive maintenance on 4–8 guest rooms per day and 26+ work orders per week, and handling carpet cleaning, painting, and fixture detailing. Coordinates with 3–5 people, including contractors and technical staff, to maintain safety, reliability, and guest satisfaction.

MAINTENANCE TECHNICIAN at Hilton Garden Inn Hotel (2021-10 – Present)

• Diagnosed faults and repaired equipment, improving reliability and reducing repair costs
• Responded to emergencies, minimizing downtime and ensuring guest safety
• Supervised contractors, engineering, and technical staff to maintain high-quality standards
• Planned and carried out scheduled maintenance to ensure optimal hotel operations
• Ordered specialist components, fixtures, fittings to expedite repairs
• Developed maintenance procedures to streamline operations and improve efficiency
• Maintained general upkeep of hotel and grounds, ensuring a clean and welcoming environment
• Completed daily room PM's to uphold guest satisfaction and room quality
• Performed carpet cleaning, painting, fixture detailing, and landscaping to maintain property appearance
• Resolved guest maintenance requests promptly to enhance guest satisfaction
• Conducted routine maintenance on HVAC systems to ensure optimal performance and guest comfort
• Performed repairs on plumbing fixtures, enhancing overall functionality and guest satisfaction
• Assisted in preventive maintenance inspections, identifying potential issues before escalation
• Collaborated with housekeeping to address urgent maintenance requests efficiently
• Trained new team members on safety protocols and equipment operation procedures

MET ASSOCIATE at The Home Depot (2020-10 – 2021-10)

• Managed inventory of maintenance supplies, ensuring readiness for immediate repair needs without disruption
• Operated varied hand and power tools to complete repairs
• Used problem-solving skills to alleviate issues efficiently with minimal supervision
• Troubleshot equipment breakdowns and performed preventive maintenance
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
• Improved equipment functionality by conducting regular maintenance checks and repairs
• Installed new locks, door handles, and door closers
• Trained new employees on proper use and care of tools, machinery, and safety protocols
• Executed projects and maintained bays using sketches and planograms to enhance store organization
• Assisted customers in locating products and offered insights, ensuring satisfaction with their selections
• Assisted in managing inventory levels to ensure stock availability for customer needs
• Supported team in maintaining store organization and cleanliness to enhance shopping experience
• Collaborated with cross-functional teams to implement promotional displays and seasonal setups

MAINTANCE WORKER at Courtyard by Marriott (2019-01 – 2020-09)

• Performed general maintenance and basic repairs to support seamless hotel operations
• Checked control panels and electrical wiring to identify and resolve technical issues
• Installed appliances and equipment to maintain guest amenities
• Maintained garden and yard by mowing lawn and collecting trash to improve property aesthetics

GROCERY CLERK/CASHIER at Superior Grocers (2018-02 – 2019-02)

• Managed transactions with customers using cash registers, ensuring accuracy and efficiency
• Scanned goods, ensuring accurate pricing to build customer trust
• Issued receipts, refunds, change, or tickets to provide excellent customer service
• Issued receipts, refunds, and change, enhancing customer service experience
• Cross-sold products and introduced new items, driving sales growth

High school or equivalent in Business, Technology, and Design – Sylmar Senior High School (2018-06)