Software Asset Manager - Department of Justice (DOJ) - Washington, DC
(2025-05)
- Manage and support enterprise software assets across the DOJ environment, including software inventory, licensing, deployment, compliance, and lifecycle activities.
- Leverage BigFix for enterprise endpoint discovery, software inventory, patching, remediation, and configuration management across managed systems.
- Utilize CrowdStrike endpoint security tooling to support endpoint visibility, software/security posture analysis, incident investigation, and remediation activities.
- Apply CSS and enterprise endpoint-management capabilities to identify, track, and troubleshoot software and workstation-related issues across the environment.
- Analyze software and endpoint data to identify unauthorized, outdated, vulnerable, or non-compliant applications and support remediation efforts.
- Coordinate software installation, removal, upgrades, and lifecycle activities while maintaining accurate asset and configuration information.
- Work across endpoint, cybersecurity, infrastructure, and service-management functions to resolve software and workstation issues and improve asset visibility.
- Use enterprise management and reporting tools to research software deployments, validate endpoint data, identify trends, and provide actionable information to government stakeholders.
- Support software asset management processes involving application discovery, license tracking, compliance, standardization, and technology lifecycle management.
- Leverage experience with BigFix, CrowdStrike, CSS, ServiceNow, PowerShell, Active Directory, and enterprise endpoint-management technologies to investigate and resolve complex software and endpoint issues.
O&M; Lead / Tier III Deskside Engineer - Consumer Financial Protection Bureau (CFPB) - Washington, DC
(2023-03 - 2025-03)
Through Deloitte contractor transition support, served as an O&M; Lead supporting federal ICAM program operations and multiple technical workstreams, coordinating priorities among technical teams, Project Managers, and government stakeholders.
- Worked with CyberArk Password Vaults/PAM to support privileged-access operations and identity/access management activities within the federal ICAM environment.
- Performed PowerShell scripting to support administrative, operational, and workflow activities, improving consistency and reducing manual effort.
- Worked closely with the PIV Engineering Team on PKI certificate management and PIV-related certificate activities, coordinating technical issues and supporting reliable certificate operations.
- Supported ePMO-level program reporting by consolidating operational data from SailPoint IdentityIQ, Jira, Okta, and ServiceNow dashboards into custom reports developed for government stakeholders.
- Analyzed data across multiple enterprise platforms to identify trends, issues, status, dependencies, and operational impacts, translating technical information into clear program-level reporting and actionable recommendations.
- Collaborated with Project Managers and government stakeholders to maintain high-quality operational documentation, SOPs, task plans, mission model canvases, status information, and change-management lifecycle compliance under ITIL frameworks.
- Managed frequently changing and competing priorities across onboarding, transfers, offboarding, access management, incident resolution, system integration, and operational support while maintaining service continuity.
- Evaluated business needs and provided end-to-end technical solutions involving SailPoint IdentityIQ, CyberArk PAM, Radiant Logic, Okta, Azure AD, Entrust, HR Connect, SASE/SSE, Zero-Trust, MS Intune, and PIV systems.
- Communicated effectively with technical and non-technical stakeholders, explaining complex ICAM, PKI/PIV, privileged-access, and operational issues and coordinating problem resolution across multiple workstreams.
- Identified opportunities for workflow re-engineering, automation, and system integration to improve operational efficiency, reporting, and service delivery.
Senior OBIM Analyst / Deskside Engineer - Administration Office of the US Courts (AOUSC) - Washington, DC
(2018-06 - 2023-03)
Through the GDIT BPA, served as a senior analyst supporting federal IT operations and trained 40 End User Support, Deskside, IMAC, and VIP personnel across FERC, DHS OBIM, and USAOC environments.
- Coordinated real-time technical bridge calls during after-hours biometric system outages, aligning incident response across 26 federal agencies, maintaining program/incident documentation, tracking competing priorities, and facilitating executive approvals for Emergency Break Fixes (EBFs).
- Disseminated Problem Management communications for outages and system maintenance to executive and regional stakeholders, translating technical information into clear operational updates.
- Produced and maintained incident, operational, and knowledge documentation to support consistent execution, stakeholder communication, and smooth technical handoffs.
- Earned GDIT Spot Award for implementing a new ITIL Federal Employee IT Orientation Program, demonstrating program coordination, process improvement, documentation, and stakeholder communication.
Windows Migration Team Lead / Deskside Engineer - Environmental Protection Agency (EPA) - Washington, DC
(2014-01 - 2018-06)
Through ECS Federal, led Windows migration projects and system upgrades, coordinating technical activities, changing priorities, end-user communications, operational readiness, and reporting for leadership.
- Generated management reports and maintained project/operational documentation supporting readiness, compliance, status tracking, and decision-making.
- Owned, tracked, and resolved IT incidents and service requests, maintaining accurate records and complete documentation while escalating complex issues to Tier 2/3 teams for efficient handoffs.
- Managed user accounts, Active Directory permissions, and PIV/smart card setups while maintaining operational, knowledge-management, and SOP documentation for IT support teams.
- Provided Tier 1 and remote support across multiple EPA locations, balancing competing requests and resolving hardware, software, Office 365, VPN, VoIP, and Thin Client issues in alignment with Service Level Objectives.
