Alfred Hines

Results-driven Operations, Logistics, and Customer Service Professional with 7+ years of experience in warehouse operations, transportation, team leadership, inventory management, and process improvement. Proven ability to supervise teams, improve productivity, maintain safety compliance, and support daily business operations. Experienced in logistics coordination, customer service, data entry, reporting, and insurance services.

Recognized for strong leadership, reliability, communication skills, and the ability to adapt quickly in fast-paced environments.

Delivery Associate/Driver Mentor (2021-01 – 2026-01)

Delivered packages safely and efficiently while consistently meeting productivity and customer service goals. Conducted daily vehicle inspections and maintained accurate operational records. Assisted new and existing drivers with route management, safety procedures, and performance expectations.

Mentored drivers on best practices to reduce delivery infractions and improve compliance. Served as a trusted resource for driver coaching, training, and performance improvement. Maintained compliance with company safety standards and transportation regulations.

Licensed Insurance Representative (2024-01 – 2025-01)

Assisted customers with Medicare and insurance-related inquiries while providing exceptional customer service. Explained coverage options and benefits to prospective and existing clients. Processed applications, maintained detailed records, and ensured documentation accuracy.

• Performed high-volume data entry and administrative support functions.
• Managed inbound and outbound phone communications professionally and efficiently.
• Resolved customer concerns while maintaining compliance with insurance regulations.
• Utilized strong communication and problem-solving skills to support customer retention and satisfaction.

Forklift Operator (2022-01 – 2023-01)

Operated forklifts and material handling equipment safely in a high-volume warehouse environment. Increased production performance by 50% through efficient inventory movement and workflow support. Reduced production loss by 40% through improved operational practices. Assisted with employee training and implementation of quality control procedures. Maintained safety and inventory accuracy standards.

Lead Loader (2020-01 – 2022-01)

Led loading operations while ensuring adherence to company safety procedures. Coordinated workflow and employee activities to maximize productivity. Increased production output by 45% through process improvements and team collaboration. Assisted management with special projects focused on operational efficiency. Trained employees on loading procedures and safety standards.

Shipping & Receiving Supervisor (2018-01 – 2020-01)

Supervised a team of 10 employees in shipping, receiving, and inventory operations. Improved shipment success rates by 60% through process improvements and staff accountability. Maintained weekly operational reports and performance metrics. Coordinated daily warehouse activities to ensure timely order fulfillment. Trained and developed team members to meet company standards and productivity goals.

BS in Business Management – Utica University (2013-01 – 2017-01)