Alfred Lehman

Dedicated Customer Service Professional with over 15 years of experience in high-volume call centers and fast-paced service environments. Proven track record of maintaining high CSAT scores, navigating complex government regulations (HIPAA), and providing efficient first-contact resolutions.

Customer Service Representative - EVERISE

(2022-09 - 2026-01)

• Resolved high-volume customer inquiries via phone, chat, and email to ensure first-contact resolution.
• Maintained consistently high CSAT (Customer Satisfaction) scores by providing empathetic and efficient support.
• Navigated complex CRM systems to accurately document interactions and manage account updates.

Customer Service Representative - MAXIMUS

(2015 - 2022)

• Managed complex inquiries regarding government programs and healthcare services with high accuracy.
• Adhered to strict compliance and privacy regulations (HIPAA) while handling sensitive data.
• Communicated clearly to help callers navigate detailed enrollment and claims processes.

Team Member - SPANGLES

(2011 - 2015)

• Delivered fast and accurate service in a high-pressure, fast-paced environment.
• Managed cash handling and order taking while maintaining top-tier cleanliness standards.
• Collaborated with team members to meet strict service time goals.

General Studies - BRYAN UNIVERSITY