Alfredo Lopez III

IT support professional with 12+ years of hands-on experience at EZCorp, a 500+ location publicly traded retail organization, spanning desktop support, end-to-end new hire onboarding, and enterprise field services leadership. Deep working knowledge of Windows and Apple operating systems, Microsoft 365, Azure, and Active Directory in hybrid environments. Solves problems independently in fast-paced, high-volume environments while maintaining a professional, customer-first demeanor.

IT Field Services & Enterprise Technology Lead / IT Acquisition Lead - EZCorp - San Antonio, TX

(2019-01)

• Own end-to-end technology onboarding for new hires and newly acquired retail locations across TX, OK, LA, and FL, ensuring hardware, software, and system access are ready day one.
• Diagnose and resolve Windows and Apple OS, hardware, and peripheral issues for corporate and field staff, minimizing downtime in a fast-paced retail environment.
• Administer user accounts, devices, and access in Microsoft 365, Azure, and Active Directory across a hybrid environment supporting 500+ locations.
• Built and scaled a Field Services Engineering team, establishing repeatable support and deployment processes used across multi-state acquisitions.
• Maintain confidential employee and acquisition documentation with strict accuracy and discretion.

Desktop Support Technician - EZCorp - San Antonio, TX

(2015-01 - 2019-12)

• Provided front-line desktop support, resolving hardware, software, and peripheral issues for employees company wide.
• Fulfilled new hardware, software, and peripheral requests, ensuring timely turnaround for end users.
• Delivered consistent, customer service-focused support while independently managing a high volume of concurrent requests.