Ali Shakir

Results-driven digital marketing professional with 9+ years of experience in lead generation, Real Estate, customer service, and sales. Proven expertise in handling inbound and outbound calls, emails, and chats. Seeking a challenging role in direct marketing to leverage my skills and contribute to the success of a dynamic team.

Digital Marketing & Customer Service Professional A results-driven digital marketing expert with 9+ years of experience specializing in lead generation, real estate, customer service, and sales. Proven expertise in managing inbound and outbound communications, including calls, emails, and live chat support. Skilled in identifying potential customers, promoting services, and resolving customer concerns effectively.

Key Expertise

• Real Estate Cold Calling & Lead Generation
• Customer Support (Chats, Calls, Emails)
• Sales and Digital Marketing Campaigns
• Critical Thinking & Negotiation Skills
• Leadership & Management

• Business Manager at ADT Estimating LTD: Delivered labor and estimating services while resolving construction issues via direct communication.
• Real Estate Cold Caller: Contacted homeowners of distressed properties, built rapport, and generated qualified leads for Ohio Cash Buyers and other campaigns.
• Customer Support at Advanced Construction & Estimating UK: Full-time customer service handling B2B and B2C interactions through various channels.

• CRM & Dialers: Zoho, Mojo Dialer, Vonage, MightyCall
• Chat Platforms: Tawk.to, JivoChat, Zendesk
• Communication Software: BatchLeads, Nexttiva

• Digital Marketing (Dg Skills)
• English Skills for Business

• Bachelor of Business Management (2017–2022), Virtual University
• Cambridge International A Levels, British Council Schools
• Certificates:
  • Digital Marketing (Dg Skills)
  • English Skills for Business