Alice F Wickham (Ali)

Highly analytical Bespoke Advisory Specialist with over a decade of experience stabilizing fragmented IT ecosystems. Expert at bridging the gap between ServiceNow intake and delivery execution through AI-driven automation, SharePoint Lists, Power Automate, and Power BI. Specialist in Strategic Intake Differentiation—separating routine service requests from complex project demands—to eliminate visibility gaps, optimize capacity planning, and drive high-stakes financial recovery.

Lead Technical - TMR

(2024-01)

HR-Tech AI Startup

• AI Engine Architecture: Directing the development of an OpenAI SDK-powered web app to automate the identification and matching of resume data with job vacancies.
• Semantic Matching: Engineering advanced analysis tools using semantic matching to resolve data saturation, ensuring high-fidelity alignment between complex requirements and available talent.
• Explainable AI (XAI): Orchestrating the transition from "black box" logic to transparent XAI dashboards to build stakeholder trust and auditability.
• Governance: Implementing a MoSCoW prioritization framework to visually segregate "Must-Have" features, mitigating decision fatigue.

Digital Project Consultant - NHSE (BOB ICS)

(2022-03 - 2023-11)

• Strategic Intake Differentiation: Resolved "black hole" visibility gaps by identifying and separating ordinary service requests from wider infrastructure reorganization needs within a ServiceNow environment.
• Automated Oversight: Developed a Power-Automate asset-monitoring ecosystem in SharePoint Lists, providing real-time oversight of hardware availability to fulfill incoming service demands.
• Developed utility (Canvas) apps for Teams channels as SSOT trackers.
• Financial Recovery Exercise: Recovered £400k in surplus spend by utilizing advanced Excel formulas to pinpoint over-allocations and under-allocations in regional budgets.
• Field Operations: Trained field service engineers across three counties to use mobile SharePoint Lists for real-time capacity updates, reducing response times to 3 weeks.

Project and Ops Coordinator (Robotics Service Delivery) - DEFRA (GOV UK)

(2021-04 - 2022-04)

• Ecosystem Transformation: Orchestrated a cultural shift in the Robotics division by moving license tracking from legacy Excel to Power BI for enhanced transparency.
• Waste Elimination: Reduced licensing costs by 30% by automating the match between "Demand" and "Available Assets," addressing duplication and surplus.
• Mentorship: Trained the Service Operations Manager and crew on using Power BI dashboards to drive real-time operational efficiency.

Project Coordinator - BP Oil & Gas Ltd

(2019-03 - 2021-04)

• System Modernization: Migrated progress reporting from legacy "offline" tools to lightweight, Teams-based reporting systems.
• Custom Tooling: Developed task-tracking applications and advanced reporting dashboards using Power Automate and Power BI.

IT Project Coordinator - NHS (CNWL & ENH)

(2012-11 - 2019-02)

• Operational Control: Implemented tracking systems to manage hardware/software assets and field resources for 4,000 employees.
• Data Migration: Successfully facilitated the transition from legacy systems to Systm1 and Lorenzo PMS, coordinating business readiness and data integrity.
• Fiscal Efficiency: Achieved a 30% reduction in field transportation costs through implemented expense-cutting measures.

Master of Arts - University of London