Tim Hortons Buffalo, NY
Supervisor November 2021 - June 2025
- Manage daily operations of a high-volume store, improving operational efficiency by 15%
- Lead and mentor a team of 10+ staff members, resulting in a 20% increase in employee satisfaction scores
- Implement problem-solving strategies, reducing customer complaints by 30% and maintaining a 4.5 rating
- Utilized POS systems and inventory management to optimize stock levels and reduce waste by 10%
- Coordinate staff scheduling, training, and performance evaluations to ensure optimal service delivery
Villas at Chestnut Ridge Buffalo, NY
Receptionist May 2024 - January 2025
- Managed communication system for 100+ residents, ensuring 99% accuracy in message delivery
- Implemented a digital management system, reducing response time to resident issues by 40%
- Coordinated with maintenance team, resolving 95% of resident requests within 24 hours
- Achieved 98% resident satisfaction rate through professional customer service and effective problem resolution
- Maintained secure visitor management protocols and resident database systems
Smith & Johnson Law Firm Buffalo, NY
Legal Intern September 2023 - December 2023
- Assisted attorneys with case research and document preparation for civil litigation matters
- Organized client files and maintained confidential case documentation
- Drafted correspondence and legal documents under attorney supervision
- Conducted legal research and prepared case summaries
- Participated in client interviews and team meetings
