Alice Lane

Quality assurance and compliance professional with 20+ years of experience in HCS, TxHmL, DFPS, and IDD service systems. Extensive background conducting chart audits, reviewing PDP/IPC documentation, monitoring regulatory compliance, and implementing corrective action plans to ensure adherence to Texas Administrative Code (TAC) standards and Medicaid waiver requirements. Skilled in quality improvement processes, staff training, operational oversight, and documentation review across residential and community-based programs.

Program Director - Royal Care Inc. - Houston, TX

(2018-04)

Oversee HCS and TxHmL program operations ensuring compliance with TAC principles and Medicaid waiver regulations

• Conduct chart audits and documentation reviews to identify deficiencies and ensure corrective actions are completed timely
• Review PDP/IPC documentation for accuracy, compliance, and implementation consistency
• Provide staff training and technical assistance regarding documentation standards and compliance requirements
• Collaborate with interdisciplinary teams to resolve deficiencies and improve service outcomes

Independent Contractor – Quality Assurance Consultant - Houston Area HCS Providers - Houston, TX

(2013-02 - 2020-03)

• Conducted quality assurance audits for HCS providers including chart reviews, residential audits, and documentation compliance monitoring
• Reviewed behavior management documentation, service plans, and program implementation for TAC compliance
• Developed monitoring tools and compliance spreadsheets to track deficiencies and corrective actions
• Provided training and consultation regarding quality assurance standards and regulatory expectations

Area Supervisor - EduCare - Houston, TX

(2016-06 - 2018-03)

Supervised operations across six ICF/IDD facilities ensuring compliance with state regulations and quality assurance standards

• Conducted operational audits and documentation reviews to ensure regulatory compliance and service quality
• Assisted with corrective action implementation and deficiency resolution

Program Manager/Administrator (HCS/TxHmL) - Treasured Ones - Katy, TX

(2013-02 - 2017-02)

Directed vocational and day habilitation program operations ensuring TAC and Medicaid compliance

• Conducted chart audits, service documentation reviews, and compliance monitoring activities
• Managed quality assurance processes and tracked corrective actions for identified deficiencies

Service Coordinator Team Leader - TEXANA Center - Rosenberg, TX

(2010-04 - 2013-02)

• Reviewed service plans, documentation, and eligibility records for compliance accuracy
• Participated in quality assurance activities and interdisciplinary service planning meetings

Bachelor of Arts - Psychology & African American Studies - Wayne State University