Alicia Baker-Sample

I am a mother of 2, and an avid tech user. I enjoy getting outside in nature, building things, singing, and cooking. I am looking for a job opportunity that will utilize my experience with computer systems, voice systems, and artificial intelligence.

Experienced Voice Engineer with 20+ years of expertise in designing, deploying, and maintaining enterprise voice services and contact center infrastructure. Proven track record in supporting mission-critical communication systems across government and enterprise environments. Expert in Genesys, Avaya, and Cisco contact center platforms with deep knowledge of voice protocols, network infrastructure, and telephony systems.

Skilled in troubleshooting complex technical issues, managing vendor relationships, and providing expert technical consultation to diverse stakeholders. Strong background in system monitoring, preventative maintenance, and ensuring high availability for voice services supporting critical operations.

I have a degree in Business Administration, and am self educated in computers since the Apple II E came out.