Alicia Garcia-Pedro

Results-driven HR professional with 8 years of experience in Payroll Management and driving strategic HR initiatives that strengthen operational resilience. Adept at leading diverse cultural environments to foster inclusive workplace while ensuring HR compliance. Leverages 17 years of combined experience in Technology and Operations to deliver innovative HR solutions, streamline processes, and drive organizational success.

November 2021 - October 2025 -Senior Manager Payroll Operations -RBC Bank Ltd, Trinidad & Tobago

• Oversee payroll operations for Caribbean RBC locations, ensuring compliance with regulations. Managed employee life cycle functions, from onboarding to termination and retirement. Guided onboarding processes, including conducting thorough background checks for new hires. Coordinated termination and retirement procedures, maintaining accurate records throughout.

November 2018 - November 2021 -Manager Payroll Operations- RBC Bank Ltd, Trinidad & Tobago 

• Oversee and authorize RBC Caribbean Payrolls for Trinidad, Northern Caribbean, Dutch Caribbean, and Barbados regions covering 10 countries for approximately 2800 employees.

July 2017 - October 2018 - Manager Service Delivery Operational Readiness - RBC Bank Ltd, Trinidad & Tobago 

• Drive operational readiness for the design and implementation of approximately 300 news processes, systems and services with the RBC Caribbean Service Delivery Centers regionally.

February 2015 - June 2017 - Manager Production Operations RBC Bank Ltd, Trinidad & Tobago

• Manage the first level response team responsible for supporting the RBC Branch Network and Service Delivery Centers inclusive of 18 end user applications. Ensure the delivery of seamless and quality services for our internal customers.

• January 2021 John C. Maxwell Certified Leadership Coach 
• January 2009 Master of Science Strategic Business IT Planning University of Portsmouth, UK
• January 1999 Associate of Science Computer Science NIHERST - National Institute of Higher Ed., Trinidad