Alicia Harris

Dedicated and compassionate professional with over 5 years of customer service experience, 3 years in patient care, and 2+ years in client-centered social services supporting youth and homeless populations. Skilled in case management, crisis intervention, and service coordination, with a strong ability to prioritize tasks and manage time effectively. Known for adaptability, strong work ethic, and a commitment to continuous learning and personal growth.

Case Manager – Transitional Housing at Samaritan Daytop Village (2026-01 – Present)

Provide comprehensive case management services to individuals and families in transitional housing programs.

• Provide comprehensive case management services to individuals and families in transitional housing programs.
• Conduct intake assessments and develop individualized service and housing stabilization plans.
• Deliver crisis intervention, counseling, and referrals to healthcare, employment, and legal resources.
• Support clients in achieving goals related to housing stability, employment, and overall well-being.
• Maintain accurate documentation and case records in compliance with agency and funding requirements.
• Facilitate life skills workshops, including budgeting, job readiness, and independent living.
• Collaborate with multidisciplinary teams to monitor progress and adjust care plans as needed.
• Apply trauma-informed, strength-based, and culturally responsive approaches in all interactions.

Case Manager at Amber Court Assisted Living Facility (2024-01 – 2025-12)

Coordinated individualized care plans aligned with residents' medical, emotional, and personal needs.

• Coordinated individualized care plans aligned with residents' medical, emotional, and personal needs.
• Conduct comprehensive physical, cognitive, and psychosocial assessments.
• Acted as liaison between residents, families, and healthcare providers to ensure continuity of care.
• Monitored progress, updated care plans, and coordinated transitions such as hospital discharges.
• Advocated for resident safety, rights, and quality of life while promoting independence.
• Maintained accurate documentation in compliance with HIPAA and state regulations.
• Led care conferences and ensured clear communication across interdisciplinary teams.
• Provided crisis intervention and support during health or behavioral changes.

Sales Associate at Aldi Supermarket (2022-02 – 2023-11)

Delivered excellent customer service in a fast-paced retail environment.

• Delivered excellent customer service in a fast-paced retail environment.
• Stocked merchandise and maintained clean, organized store displays.
• Operated equipment including manual/electric pallet jacks, floor scrubbers, and balers.
• Assisted customers with purchases and inquiries efficiently and professionally.

Supervisor Sales Associate at Michelle Beauty Supply (2021-02 – 2022-01)

Recruited, trained, and supervised sales associates.

• Recruited, trained, and supervised sales associates.
• Managed inventory, restocking, and ordering processes.
• Monitored sales performance and team productivity.
• Resolved customer concerns and provided tailored product recommendations.
• Ensured excellent customer service and smooth daily operations.

Certified Nursing Assistant (CNA) at Sheepshead Bay Nursing & Rehabilitation Center (2020-10 – 2021-01)

Assisted patients with daily living activities and provided compassionate care.

• Assisted patients with daily living activities, including bathing, grooming, and mobility.
• Monitored and recorded vital signs and patient intake.
• Responded to patient call lights and provided compassionate care.
• Maintained accurate patient records and supported nursing staff.

Quality Assurance Coordinator at Harrah's Atlantic City (2018-07 – 2020-05)

Evaluated hotels and hospitality establishments for safety, cleanliness, and service quality.

• Evaluated hotels and hospitality establishments for safety, cleanliness, and service quality.
• Conducted inspections and documented findings to ensure compliance with standards.
• Provided detailed reports to improve guest experience and operational performance.

High School Diploma – Marymount High School (2015)

GED – St. Mary Technical High School (2013)