Case Manager – Transitional Housing at Samaritan Daytop Village (2026-01 – Present)
Provide comprehensive case management services to individuals and families in transitional housing programs.
- Provide comprehensive case management services to individuals and families in transitional housing programs.
- Conduct intake assessments and develop individualized service and housing stabilization plans.
- Deliver crisis intervention, counseling, and referrals to healthcare, employment, and legal resources.
- Support clients in achieving goals related to housing stability, employment, and overall well-being.
- Maintain accurate documentation and case records in compliance with agency and funding requirements.
- Facilitate life skills workshops, including budgeting, job readiness, and independent living.
- Collaborate with multidisciplinary teams to monitor progress and adjust care plans as needed.
- Apply trauma-informed, strength-based, and culturally responsive approaches in all interactions.
Case Manager at Amber Court Assisted Living Facility (2024-01 – 2025-12)
Coordinated individualized care plans aligned with residents' medical, emotional, and personal needs.
- Coordinated individualized care plans aligned with residents' medical, emotional, and personal needs.
- Conduct comprehensive physical, cognitive, and psychosocial assessments.
- Acted as liaison between residents, families, and healthcare providers to ensure continuity of care.
- Monitored progress, updated care plans, and coordinated transitions such as hospital discharges.
- Advocated for resident safety, rights, and quality of life while promoting independence.
- Maintained accurate documentation in compliance with HIPAA and state regulations.
- Led care conferences and ensured clear communication across interdisciplinary teams.
- Provided crisis intervention and support during health or behavioral changes.
Sales Associate at Aldi Supermarket (2022-02 – 2023-11)
Delivered excellent customer service in a fast-paced retail environment.
- Delivered excellent customer service in a fast-paced retail environment.
- Stocked merchandise and maintained clean, organized store displays.
- Operated equipment including manual/electric pallet jacks, floor scrubbers, and balers.
- Assisted customers with purchases and inquiries efficiently and professionally.
Supervisor Sales Associate at Michelle Beauty Supply (2021-02 – 2022-01)
Recruited, trained, and supervised sales associates.
- Recruited, trained, and supervised sales associates.
- Managed inventory, restocking, and ordering processes.
- Monitored sales performance and team productivity.
- Resolved customer concerns and provided tailored product recommendations.
- Ensured excellent customer service and smooth daily operations.
Certified Nursing Assistant (CNA) at Sheepshead Bay Nursing & Rehabilitation Center (2020-10 – 2021-01)
Assisted patients with daily living activities and provided compassionate care.
- Assisted patients with daily living activities, including bathing, grooming, and mobility.
- Monitored and recorded vital signs and patient intake.
- Responded to patient call lights and provided compassionate care.
- Maintained accurate patient records and supported nursing staff.
Quality Assurance Coordinator at Harrah's Atlantic City (2018-07 – 2020-05)
Evaluated hotels and hospitality establishments for safety, cleanliness, and service quality.
- Evaluated hotels and hospitality establishments for safety, cleanliness, and service quality.
- Conducted inspections and documented findings to ensure compliance with standards.
- Provided detailed reports to improve guest experience and operational performance.
