Alicia Noble

Won High Performance Champion Award for maintaining a 100% FNOL data entry accuracy rate, eliminating downstream errors for adjusters. Exceeded call center metrics by efficiently managing high-volume inbound queues while meeting strict daily resolution and talk-time targets. De-escalated volatile callers facing major losses, directly improving customer satisfaction scores and upholding policy compliance. Won 3 Sunshine Awards.

FNOL Claims Customer Service Associate - Farmers Insurance - Remote

(2024-07)

• Won High Performance Champion Award for maintaining a 100% FNOL data entry accuracy rate, eliminating downstream errors for adjusters.
• Exceeded call center metrics by efficiently managing high-volume inbound queues while meeting strict daily resolution and talk-time targets.
• De-escalated volatile callers facing major losses, directly improving customer satisfaction scores and upholding policy compliance. Won 3 Sunshine Awards.

Quality Control Inspector - Ronningen Research & Development Inc - Vicksburg, MI

(2017-07 - 2019-10)

I have experience as Quality Control in a plastic injection molding factory. I worked with micrometers, calipers, vmm, height gage, as well as cmm training.

City Carrier Assistant - United States Postal Service - Kalamazoo, MI

(2018-01 - 2018-04)

City letter carrier.

Assistant Manager/Farrower - H&H Farms - Vicksburg, MI

(2016-08 - 2017-08)

Nurse pregnant sows and treat after labor. Farrow. Castrate and feed animals daily.

Sales Associate - JCPenney - Lake Wales, FL

(2013-08 - 2016-05)

Diploma - Portage Community High School (2010)

BBA - South University (2020 - 2024-01)