Customer Service Specialist & Family Advocate
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I’m Alicia Royal, a professional in guest and customer relations with 20+ years of bartending, front-of-house, and office administration experience. I’m known for staying calm under pressure, recognizing customer needs quickly, and creating a welcoming, high-energy environment where people feel genuinely cared for.
I’m currently expanding into new opportunities—including leadership roles, customer service, remote work, and a long-term entrepreneurial project. I thrive in fast-paced environments, problem-solving, and anything that calls for strong people skills, emotional intelligence, and reliability.
Outside of work, I’m deeply involved in raising and advocating for my family. I spend most of my time with loved ones, learning new ways to grow personally and professionally, and crafting meaningful, personalized projects.
I bring heart, resilience, and consistency to every space I walk into. If you’re looking for someone who shows up, adapts fast, and cares deeply—let’s connect.
Dynamic and highly self-motivated professional with 20+ years of experience spanning customer service, bartending, front-of-house operations, administrative support, and leadership roles. Known for staying calm under pressure, anticipating customer needs, and delivering fast, accurate, high-quality service in high-volume environments. Experienced in hospitality, office administration, billing, client relations, inventory control, and team support.
I excel at multitasking, problem-solving, and maintaining strong communication across diverse teams and industries. My background includes managing events, handling financial transactions with 100% accuracy, coordinating projects, supporting management teams, and creating positive, welcoming experiences for customers and coworkers alike.
Recognized for reliability, strong work ethic, adaptability, and the ability to connect with people quickly. I bring consistency, emotional intelligence, and exceptional service to every role.
High School Diploma — North Bullitt High School (2002)
Built strong foundational skills in communication, problem-solving, teamwork, and time management. Developed early experience in customer interaction, organization, and responsibility—skills that supported later success in hospitality, administration, and leadership roles.
Professional Training & Certifications
Self-Directed Learning
Committed to continuous growth through independent study and online coursework. Actively completing LinkedIn Learning classes in areas such as:
