
Customer Service Rep
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Motivated and results-driven professional with over 5 years of experience in customer service, restaurant management, and home health care. Proven ability to lead teams, maintain high standards in food safety and quality, and deliver excellent customer satisfaction. Possesses a Food Handler Certificate and strong skills in supervision, leadership, and computer operations. Dedicated to professional growth and eager to develop new skills through Home Depot's Path to Pro program.
Kitchen Lead / Manager at Home2 Suites by Hilton & Hilton Garden Inn (2022-08 – Present)
Supervise daily kitchen operations and ensure high-quality food preparation and service while maintaining health, safety, and sanitation standards.
Restaurant Manager at McDonald's (2022-04 – 2023-03)
Managed overnight operations including staffing, customer service, and quality control while ensuring compliance with safety and cleanliness standards.
Home Care Health Aide at Pure Health Care (2021-06 – 2022-07)
Provided personal care and companionship to elderly and disabled clients while maintaining detailed records of patient care.
Assistant Teacher at Advantage Early Learning Academy (2021-04 – 2021-12)
Supported classroom teachers and provided one-on-one care for children with lesson preparation and supervision.
Picker / Packer at Reflective Apparel Factory (2020-09 – 2021-01)
Selected, packed, and prepared products for shipment while maintaining accuracy and efficiency in warehouse setting.
Retail Store Manager at Family Dollar (2020-03 – 2021-01)
Oversaw daily operations, staffing, and customer satisfaction while managing cash handling, inventory, and visual merchandising.
Assistant Manager at Little Caesars (2017-03 – 2019-10)
Supervised team members, delegated duties, and ensured store standards were met while assisting with scheduling and inventory.
Customer Service Representative at Toys "R" Us (2016-02 – 2018-06)
Handled customer inquiries, returns, and transactions while maintaining professionalism during high-volume periods.
High School Diploma – Osborne High School (2020-03)