Alisa Houston

Experienced office administrator and operations manager with over 20 years of leadership experience in office services, mail operations, workflow coordination, HIPAA compliance, and team management. Strong background in legal research, eDiscovery, project management, and administrative operations. Proven ability to manage high-volume operations, supervise teams, and improve organizational efficiency. Currently pursuing a B.S. in Paralegal Studies with Magna Cum Laude honors.

Manager, Scan, Print and Mail Operations - Healthfirst [Wipro LLC] - New York, NY

(2019)

• Manage scanning, sorting, and mail operations teams processing incoming authorization and clinical service documentation.
• Ensure HIPAA compliance and maintain confidentiality of member and provider information.
• Maintain productivity and quality standards that meet service-level agreements (SLAs).
• Coordinate interviewing, hiring, scheduling, coaching, and performance evaluations.
• Manage employee payroll administration and merit increases.
• Oversee workflow management and operational efficiency within high-volume environments.

Voluntary Paralegal Research Assistant - Former United States Magistrate Judge Ronald J. Hedges

(2025-01 - 2025-05)

• Reviewed, revised, and researched case law citations for the legal compendium (Electronic Evidence in Criminal Investigations and Actions Representative Court Decisions and Supplementary Materials.
• Reviewed case law and regulations to ensure accuracy and reliability of legal information presented.
• Conducted legal research related to electronic evidence, criminal investigations, and eDiscovery practices.

Site Manager - Chadbourne & Parke / LeClair Ryan [GLC Business Services] - New York, NY

(2010 - 2019)

• Managed office services operations including reprographics, mailroom, hospitality, and reception staff.
• Successfully supervised multiple office locations and administrative teams.
• Worked closely with office managers to improve operational efficiency and reduce costs.
• Prepared reports including profit and loss statements and client charge allocations.
• Managed hiring, payroll, training, and workflow delegation.
• Resolved USPS, UPS, and FedEx operational issues.

Bachelor of Science - Paralegal Studies, Minor in Business - New York City College of Technology (CUNY) (2026-06)