Alisha Jones

Regional Practice Manager with 20+ years of healthcare leadership experience spanning multi-site operations, practice management, team development, process improvement, and patient experience. Proven success supporting clinic growth, improving operational efficiency, developing high-performing teams, and partnering with clinical and regional leadership to achieve organizational goals.

Regional Practice Manager - UPSTREAM REHABILITATION

(2014-09 - 2026-05)

Provided operational leadership and practice management support for 35 clinics across two regions, partnering with Regional Vice Presidents, Clinic Directors, clinicians, and front-office teams to improve performance, efficiency, growth, and patient experience.

• Led and developed Patient Care Coordinators through coaching, performance management, training, and accountability.
• Identified operational trends and implemented action plans to improve clinic workflow, efficiency, and performance.
• Monitored clinic metrics, patient outcomes, operational objectives, and team performance to drive continuous improvement.
• Partnered with regional and clinic leadership to establish goals, expectations, and performance standards aligned with organizational priorities.
• Supported revenue-cycle performance by identifying claim-denial trends and resolving operational barriers.
• Supported the development, operational setup, and successful launch of de novo clinics, contributing to market expansion and organizational growth.
• Improved clinic volume and operational efficiency through process improvement, team development, and consistent execution of best practices.
• Interviewed, selected, onboarded, and trained new team members; traveled across regions to train and mentor newly appointed Regional Practice Managers.

Dental Practice Manager - BURGIN E. CLAIBORNE, DDS

(2004-03 - 2014-09)

Managed daily operations of a busy, established dental practice with responsibility for staff, scheduling, financial processes, patient service, and practice growth.

• Managed front-office operations including scheduling, insurance verification, authorizations, claims processing, and accounts receivable.
• Recruited, trained, scheduled, and managed payroll for practice staff.
• Maintained financial records and completed daily, month-to-date, and year-to-date reconciliations.
• Assisted the dentist chairside with routine and surgical procedures as needed while helping maintain excellent patient service and long-term practice growth.