Substitute Teacher at St. Clair Board Of Education (2021-08 – Present)
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Client Service Representative at Cory Watson attorneys (2021-02 – 2021-05)
- Responded to customer calls and emails to answer questions about open class action lawsuits and if customers qualify.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Credit Card Call Center Specialist at Wells Fargo (2020-11 – 2021-03)
- Open and close credit card accounts, process payments, balance transfers, and cash advances
- File lost stolen, and dispute claims
- Assist in Annual percentage rate calculations and fraud claims.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
Customer Service Call Center Agent at HARGRAY COMMUNICATIONS (2019-06 – 2020-10)
Communicate with customers daily, Promote, Encourage, and Sell Land Line Phone, High Speed Internet & Cable Services while Scheduling installations and Running call center for all customers in Alabama, South Carolina, Georgia & Florida
- Identified sales opportunities and achieved monthly quota
- Receive inbound calls and conduct out-bound calling to secure new customers or provide upgraded services to existing customers
- Established and maintained relationships with current customers and prospective customers
- Analyzed, researched & resolved then followed up on customer needs regarding services and billing
- Make follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads
- Handled customers' requests by phone, online chat, fax, e-mail, and mail
- Performed any and all other related duties as assigned to ensure an effective operation of the department.
Beauty Team Member/Cashier at TARGET (2017-09 – 2018-07)
Interact with customers, advertise product, stock beauty isles, clean isles assigned; operate cash register, truck distribution, Store reset, count product inventory, Backroom trained.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Cashier/Stocker at CVS (2017-06 – 2017-09)
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Receptionist at RELI SETTLEMENT SOLUTIONS, LLC (2016-10 – 2017-07)
- Communicate with outside vendors to obtain inspections, reports and invoices; Answer, field and take messages for incoming calls; Scan and upload documents to closing program; Copy documents relative to closings.
Substitute Teacher at Victory Christian Elementary School (2017-01 – 2017-05)
- Caregiver for children ages 4-6; Responsible for cooking, cleaning, and teaching a classroom of up to thirteen; Responsible for transitioning children from activity to activity, as well as full room sanitizing, sweeping, moping and vacuuming; After school care responsibilities involved, entertaining, helping with homework, supervising children and verifying identification for pickup for grades 4K through 12th grade.
Preschool Teacher at Victory Christian Preschool/Daycare (2016-07 – 2017-03)
- Caregiver for children ages 6 months - 4 years; Responsible for cooking, feeding, cleaning, changing, entertaining, and teaching; Classrooms consisted of up to twelve children at a time, depending on ages;
- Verified identification for pick up;
- Afternoon cleaning responsibilities consisted of full room sanitizing, sweeping, moping, and vacuuming every afternoon.
