Community Outreach Coordinator / Clinic Operations at Birmingham Wellness dba Greystone Chiropractic (2025-01 – Present)
- Directed front-office operations — scheduling, intake, exam support, and checkout — for a four-provider, multi-disciplinary practice.
- Independently led a full ChiroHD EHR implementation and clinic-wide onboarding; rebuilt new-patient intake forms and scheduling logic in Sked; troubleshot workflow and data-continuity issues during the transition.
- Verified insurance eligibility and benefits across multiple payors, processed payments, reconciled billing errors, and performed AR cleanup; onboarded and monitored new merchant services and tracked revenue impact post-implementation.
- Provided input on pricing strategy, including a practice-wide price increase; designed patient recall and lifecycle retention tracking; identified upsell and bundling opportunities across services.
- Authored a structured onboarding framework for administrative staff; personally trained two newly hired associate providers and front-desk staff on systems, patient flow, and procedures.
- Took direct ownership of all patient phone, text, and email communication, reducing missed appointments from 17.33% to 5.71% and cancellations by more than 75% within roughly 14 weeks; built a weekly operational scorecard (an 8-tab reporting system) to track new-patient flow, retention, and revenue.
- Created brand-aligned marketing collateral and promotional assets; independently created, filmed, and published short-form video and static content for patient and community engagement, including provider spotlights and service announcements.
- Redesigned internal meeting agendas and structure to improve clarity, accountability, and follow-through; served as a regular facilitator to keep priorities on track.
- Coordinated facility maintenance and vendor relationships (HVAC, waste management, city utilities, fire department access and safety review); maintained HIPAA compliance and supported records and imaging requests.
- Planned and executed community outreach initiatives and local business partnerships; represented the practice at open houses and community events.
Researcher I at University of Alabama at Birmingham (UAB) (2022-11 – 2023-07)
- Managed sensitive participant documentation and ensured compliance with research protocols.
- Communicated clearly with diverse stakeholders regarding eligibility and documentation requirements.
- Maintained detailed, organized records under strict regulatory guidelines.
Library Assistant II at Public Library System (2019-10 – 2022-01)
- Delivered consistent, high-quality service in a fast-paced, community-centered environment.
- Planned and executed children's programming events and public engagement initiatives.
- Created promotional materials using Canva to support program visibility and attendance.
