Call Center Representative - Aetna Medicare - Chesapeake, Va
(2020-09)
- Handled 40+ inbound customer calls daily, providing clear, empathetic assistance with product inquiries, billing, and Medicaid eligibility.
- Resolved customer concerns using strong problem-solving and communication skills, achieving consistent first-contact resolution and high member satisfaction.
- Documented interactions accurately in CRM to maintain compliant records of sensitive member information and support continuity of care.
- Maintained confidentiality in accordance with regulatory and company policies.
- Collaborated with teammates and escalated complex cases to appropriate departments; participated in team meetings to share best practices and improve process efficiency.
Customer Service Cashier - Lowe's Home Improvement - Chesapeake, Va
(2019-09)
- Provided friendly, efficient customer service—assisted customers with product selection and answered inquiries across departments.
- Processed cash and card transactions accurately using POS systems while maintaining balanced registers.
- Maintained an organized checkout area, restocked merchandise, and monitored register inventory to support smooth store operations.
- Promoted store promotions and loyalty programs and handled incoming customer calls regarding product availability and store information.
Cashier - PetSmart - Chesapeake, Va
(2017-03)
- Processed cash, credit, and digital payments with accuracy and integrity while providing fast, friendly service.
- Responded to customer inquiries and concerns promptly to enhance satisfaction and support repeat business.
- Trained new team members on register operations, stock procedures, and customer service standards.
- Educated customers about pet care initiatives and adoption opportunities to support store charitable programs.
- Assisted with merchandising and stocking to maintain organized sales floors and efficient daily operations.
