Project Coordinator at Smart Electric Power Alliance (2023-01 – Present)
Supports project management office operations and guides cross-functional teams in planning, resourcing, and execution of diverse initiatives.
- Supports project management office (PMO) operations by guiding cross-functional teams in the planning, resourcing, milestone tracking and execution of diverse initiatives
- Develops and documents SOP manuals, training guides and other instructional materials to improve workflows and drive operational efficiency across departments
- Maintains project data integrity and accuracy within dashboards and portfolios to ensure real-time project health and KPI visibility
- Bridges internal and external partners and stakeholders to align project goals, manage action items and facilitate streams of communication
- Organizes and manages virtual and in-person conferences and committee meetings through logistical coordination, external correspondence and internal resourcing, in addition to engagement tracking to support strategic organizational goals
- Provides administrative support and task management and tracking within the work management platform, including workspace organization and project board architecture and optimization
- Schedules and facilitates internal leadership and cross-organizational coordination meetings, extracting and assigning action items and summarizing and preparing materials for executive-level reports and presentations
Quality Assurance Coordinator at Telus International (2022-01 – 2023-12)
Evaluated procedures and processes, identified improvements, and developed compliance controls.
- Scheduled and performed regular evaluations of procedures, processes and documentation
- Analyzed, identified and recommended areas of improvement to enhance product efficiency
- Developed and implemented checklists, controls, guidelines and resources to meet compliance and control need
- Coordinated and scheduled feedback and reviews, stakeholder updates, meetings and events
- Collaborated with multiple cross-functional teams to optimize and implement workflows
- Planned and communicated process and status updates and other impactful changes
- Generated detailed reports, presentations, communications and documentation for cross-functional teams, project managers and stakeholders
Project Coordinator (Intern) at Back 2 Blacktop (2019-01 – 2023-12)
Scheduled and coordinated meetings, managed vendor communications, and maintained project documentation.
- Scheduled, coordinated and supported meetings and event facilitation on behalf of project owners
- Responsible for cross-communicating with vendors, contractors and sponsors and internal team members
- Researched, identified and invoiced cost-effective vendors for materials and supplies
- Gathered weekly detailed status updates from contributors and delivered summarized reports to project managers
- Updated and maintained records and databases, training materials, web content and other critical business documentation
- Provided ad hoc administrative and technical support to ensure timely milestone progression and project completion
IT Operations Analyst at Kimley Horn (2019-01 – 2021-12)
Supported IT infrastructure, software asset management, and provided technical support to engineering teams.
- Supported the functionality and asset management of engineer software, hardware and peripherals
- Completed problem analysis and process documentation and analyzed support tickets to resolve and identify concerns and trends
- Managed and performed operations for projects, deployments, maintenance, budgeting, planning, inventory and change management
- Served as direct consultant for role-based software recommendations and technical support
- Liaised with third-party vendors for managed software and equipment support and troubleshooting
- Collaborated with SME teams for firm-wide IT project planning and coordination
- Updated and maintained knowledge database content, training and relevant communications
