Delivery Driver Assistant at DoorDash (2024-02 – Present)
- Provided exceptional service to customers, answering questions and concerns related to orders and delivery times.
- Enhanced customer satisfaction with prompt, courteous service during deliveries.
- Resolved customer complaints professionally, ensuring concerns were addressed effectively.
- Reduced potential damage claims by carefully handling fragile items during loading and unloading.
- Adapted to changes in routes or schedules due to unforeseen circumstances, minimizing disruption in service.
- Participated in ongoing training opportunities to build skills relevant to the role.
- Identified potential areas for improvement and shared concerns and suggestions with the driver.
- Assisted in maintaining vehicle cleanliness.
Key Holder at Mimmic (2026-02 – 2026-05)
- Guided customers in product selection and inquiries, enhancing the overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store operations as key holder, overseeing cash drawer counts, equipment management, and staff supervision.
Supervisor of Operations at GQ Professional Cleaning Services (2022-04 – 2023-09)
- Trained and managed staff, establishing clear expectations and fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Maintained positive, effective communication among staff and organization leaders, reducing miscommunication and missed deadlines.
- Participated in recruitment efforts, helping ensure candidates were a good fit for the company and role.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace.
- Cleaned floors, windows, and fixtures after closing to maintain an organized, tidy work environment.
- Built rapport with customers to foster loyalty and drive repeat business.
