Remote Bilingual Customer Service Representative at AFNI, Inc. (2025-10 – Present)
- Consistently exceeded customer satisfaction and sales goals by delivering bilingual (English/Spanish) support through chat and social media channels, resolving complex wireless service issues with accuracy and empathy.
- Recognized as a top-performing team member for maintaining top quality scores, increasing customer retention through effective upselling, and managing high-volume inquiries while multitasking across multiple systems.
Senior Strategy Analyst – Consulting & Strategy at Accenture (2019-09 – 2023-02)
- Evaluated business strategies for Aerospace & Defense companies, conducting analysis of financial performance, operational workflows, and strategic growth opportunities to uncover areas for improvement and innovation.
- Led on-site client engagements across the U.S. (~70% travel), partnering with stakeholders to identify organizational pain points and deliver tailored solutions that improved enterprise-wide performance and market positioning.
- Developed and presented executive-ready deliverables to multiple airlines, providing clear, actionable go-to-market planning aimed at driving revenue growth, reducing costs, and improving operational efficiency.
Summer Investment Analyst – Asset Management at Prudential Global Investment Management (PGIM Real Estate) (2018-06 – 2018-08)
- Conducted thorough financial statement analysis on a commercial real estate portfolio, resulting in the identification of untapped revenue sources and potential cost savings.
- Performed statistical analysis of competition, demographic trends, and economic market data to conduct comprehensive financial risk assessments and due diligence progress reports for senior-level management.
Client Associate – Wealth Management at Merrill Lynch (2018-03 – 2018-06)
- Created tailored investment strategies for current and potential clients in Latin America, ensuring alignment with team proprietary investment processes resulting in a 2.5% increase in portfolio assets under management (AUM).
- Collaborated with 3 financial advisors conducting in-depth research on stocks, funds, and equity vehicles, to develop investment proposals and performance reviews for +20 domestic-and-international (Spanish-speaking) clients.
Summer Financial Analyst – Chase Leadership Development Program at JPMorgan Chase & Co. (2016-06 – 2017-08)
- Merchant Services: Summer Internship 2017 - Utilized on various analytical platforms to provide timely and accurate financial data, leading to improved decision-making processes for the merchant services LOB.
- Mortgage Banking: Summer Internship 2016 - Implemented a process improvement initiative that utilized Oracle CST to track mortgage credit refunds, resulting in a 30% reduction in average refund processing time.
Student Ambassador – Economic Research Program at Federal Reserve Bank of Dallas (2015-08 – 2015-12)
- Researched and analyzed quantitative data to formulate over 10 economic indicators customized for the State of Texas, with an emphasis on assessing the economic implications of the Mexican Energy Reform within the region.
President – Non-Profit Org at Rotary International (2013-09 – 2019-05)
- Organized and coordinated meetings, conferences, and travel arrangements to work with charities across Texas.
- Led a series of fundraisers, including $20K to sponsor heart surgeries for children suffering terminal heart disease.
