IT professional with 10 years of customer service and training experience
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IT professional with 10 years of customer service and training experience seeking a full-time position in the IT industry. Looking for a position that offers the opportunity to grow and develop, and eventually become a leader in the field. Highly motivated and highly productive in team environments as well as working independently.
Efficient in handling &/or leading multiple project priorities. Able to communicate technical information in an easily understandable way. Innovative problem solver with a commitment to achieve and exceed goals set forth by customers and administration.
Driver - PTI Driver
(2016-03)
Assist and delivery train personal to their train. Daily login information on company computer-system about the mileage and how many crew taking on trip.
Delivery Driver - Finnegan Dodge
(2014-10 - 2015-10)
Delivery Auto Part, Driver log sheet, log in all delivery stop, put time arrive and deport.
Assistant Manager / Maintenance - Storage Place
(2014-04 - 2014-09)
Print daily active report. Assign worker with daily task sheet. Run daily budget report. Do maintenance and clean office. Manage filing report and organize file daily. Rent budget truck to the customer. Interact with customer daily, rent storage unit.
Transcript & Verification Analyst - Texas Southern University
(2011-06 - 2014-03)
Provide customer service to students and staff via phone, email and in-person. Manage all aspects of official and unofficial transcript processing, as well as enrollment and degree verification. Perform highly-detailed analysis and routine data integrity audits. Consistently reviewing and analyzing data looking for errors and ensuring accuracy. Validated accuracy of data migrated from the Legacy System (C2500). Closely oversee assistance provided during demanding peak periods.
Program to operate all aspect of job requirement.
Data Librarian Support - Chevron
(2006 - 2008)
Developed inventory and data storage databases to support business management strategies and sales metrics. Developed Data Management Training Tools, which are used division wide. Developed and conducted database management Training classes. Provided technical support and served as technical liaison between system users and the company support group. Assisted in the development and upgrade to the company network's system security.
Lead Operator/Supervisor - ExxonMobile
(2000 - 2006)
Performed system maintenance programming. Promoted from Systems Analyst position to Supervisor in June 2002. Developed computer system procedure specifications and user manuals. Designed and supervised programming of tracking System that determined more cost-effective transportation routes. Troubleshot and repaired computer servers and operating systems.
SR Computer Operator - Geco-prakla
(1997 - 2000)
Monitored the Operating System with multiple hosts. Trained tape handlers how to interact with the Storage Tek Silo's and the Unix systems. Print plot/maps of geographic location on the plotters. Run batch job for international and domestic user.
Certification - Computer Operation Specialist - Yorktowne Business School (1988 - 1989)
Information Technology Systems Administrator - Information Technology - MyComputerCareer.com (2016)
