Allen James

Hiring a Friendly and Organized Call Center Assistant for Contracting Inquiries! Are you a personable and efficient individual with excellent phone communication skills? Do you enjoy helping people and keeping things organized?

I seeking a dedicated Call Center Assistant to be the first point of contact for potential clients and answer their inquiries about our contracting services. If you are a great listener, have a positive attitude, and can handle a high volume of calls with professionalism, we encourage you to apply! As our Call Center Assistant, you will be the voice, providing exceptional customer service to individuals and businesses interested in our contracting services.

You will be responsible for answering incoming phone calls, providing information about our services, and accurately capturing essential details for follow-up. Responsibilities: Answer incoming phone calls promptly and professionally.

Clearly and concisely explain the types of contracting work Gather essential information from callers, such as project type, location, and contact details.

Accurately record caller information and the nature of their inquiry in our system.

Schedule initial consultations or estimate appointments for our project managers or estimators.

Provide basic information regarding our company policies and procedures.

Route calls to the appropriate personnel when necessary.

Maintain a positive and helpful demeanor with all callers.

• Assist with basic administrative tasks as needed.

• Successfully managed and completed diverse contracting projects, ranging from [briefly mention types of projects, e.g., residential renovations and commercial build-outs.
• Oversaw all aspects of project lifecycles, including initial client consultations, scope definition, budgeting, scheduling, subcontractor coordination, and final quality checks.
• Consistently delivered projects on time and within budget, while maintaining high standards of workmanship and client satisfaction.
• Effectively managed project teams, including direct employees and subcontractors, ensuring clear communication and efficient workflow.
• Proactively identified and resolved project challenges, minimizing delays and cost overruns.
• Implemented and maintained safety protocols on job sites, ensuring compliance with all relevant regulations.

BS in Business Management from University of Mary- Bismarck